Suraksha Diagnostics Kestopur — Local services in Bidhannagar

Worst home collection and online booking I have ever experienced. I booked test packages through online from Suraksha website for myself and my mother. Now I will explain the various problems I faced- I paid the full amount. After successful transaction I received no message and no email. I had selected 7 am slot but the home collection agent called and confirmed 7:30 am slot. I agreed. But finally next morning after several calls he came around 8:40 am. My mother is 67 years old diabetic patient and she needed to eat on time and take her insulin. I mentioned this thing in previous night to the collection agent repeatedly that day morning as well as on the night before over phone but nothing worked. The collection agent explained he was overbooked for the day. 13 booking within a timeframe of 2 hours.i.e 7am to 9 am. If there is so scarcity of collection agent then please arrange the slot accordingly so that no one has to wait so long for a test.

2.During the booking I had only one option to select the slot. But my booking had both diabetes fasting and pp.

So when the collection agent came I asked please let me know when can I get my Pp done. He said no booking is shown in his system. I should call the customer care and talk about it.

After he left I tried calling 5 time but all the time the line was busy which I can understand.

Then finally at 10:34 I could contact the customer care and explained them my situation and also mentioned I need to go out around 1:30 pm so please send some accordingly . The customer care executive said now he booked an agent and the agent will call you very soon. But received no call. Then I called again after 11:05 am, again the customer care executive booked one agent. I received a sms around 11:13. With agent name and number. I called the agent but I couldn’t contact him as his phone was not reachable. Then again after so many times contacting collection agent I got frustrated and called customer care again. I explained the problem and they asked me to wait . Finally around 12:37 I got a call from a collection agent. But by that time it was too late . Because PP needs certain gap between a meal. So I told him I can’t wait beyond 1:30 so today it couldn’t be done. He said he will forward my concern to the team and get back to me.

I have explained the whole situation what I faced. The online booking is such a mess with this kind of technical glitch i faced the problem. If a package needs two slot booking so please add it in ur website. Don’t make people...

My recent visit to Suraksha Diagnostic's Kestopur branch left me deeply dissatisfied and frustrated with the overall service and attitude of the staff, particularly Nurse Abha. Despite booking an appointment for 9:55 AM, the waiting time was exceptionally long, and the lack of clarity regarding when our turn would arrive only exacerbated our frustration.

The incident with Nurse Abha highlighted the lack of professionalism and empathy among the staff. When inquiring about the gender of the attending doctor, Nurse Abha's response was curt and dismissive, failing to consider our concerns about our comfort during the procedure. Her reaction to our preference for a female doctor was not only offensive but also demonstrated a lack of understanding and respect for patient comfort and choice.

Furthermore, the insistence on filling out a declaration form without prior notification was unwarranted and added unnecessary stress to an already unpleasant experience. The subsequent handling of the situation, directing us to another room and informing us of a much later appointment time, further showcased the inefficiency and disregard for patient well-being.

While the staff's demeanor improved when we requested a refund, it was disheartening to realize that their courteous behavior was selective and conditional upon our compliance with their procedures. The attempt to reassure us about the presence of a female attendant with the male doctor was appreciated but failed to compensate for the earlier mistreatment.

The lack of transparency and professionalism exhibited during our visit calls into question the integrity of the positive reviews previously posted. It suggests a possible bias or manipulation of feedback, further eroding trust in the establishment.

In conclusion, my experience at Suraksha Diagnostic's Kestopur branch was deeply disappointing, marred by unprofessionalism, insensitivity, and a blatant disregard for patient comfort and satisfaction. I strongly advise potential patients to exercise caution and consider alternative options before seeking services at this facility. A zero-star rating would be a generous assessment of my experience, and I urge others not to fall victim to false advertising or...

I consulted Dr Raktimava Sarkar on 15th and 20th Nov 2024 for myself and my mother, at around 4.30pm in Kestopur Vip. Overall experience was okay types. One area of improvement regarding the coordination between Doctor and Patient, this coordination is established by the Reception people or Probably "management team" is the term I should use. If the appointment is being fixed at 4pm, it should be then possible that Doctor is ready for consultation at 4.05pm or 4.15pm maximum. Or else patient should be informed to come for consultation at 4.30 pm only. As patients we do not know what time Doctor arrives from another hospital, so considering Doctor's commute time, and his arrival at Suraksha Kestopur Vip, these things management team is more aware so they should coordinate the timings correctly to avoid making patient wait for too long. One thing you should understand is a patient visits hospital because he or she is unwell, obviously patience level and energy is on lower side. So after visiting hospital if patient gets annoyed with waiting time, then what's the use?? This needs to be seriously considered! Also, on 15th November I had observed one lady in first floor reception was informing another lady in that red uniform saree that once patient has arrived at clinic, you should inform doctor once for confirmation again. That means the process isn't clear to some of your employees.

If after arrival at clinic by patient there's another patient before me, or even ten patients before me, that is NOT an issue because that's obvious, but the coordination between doctor arrival time and calling patient to be available that part should be improved.

Also, your patients are your customers, so doctors or any other employee should not call customer/patient as "Foolish", that's...