Boardgamer.ie — Local services in County Roscommon

Bought a game for my brother for christmas in very early December. Specifically bought the newer version from them as I wanted the newer version and wanted to support Irish (for obvious reasons,). When the packaged arrived it was the wrong version, one that I could get half the price else where, was opened and taped back closed, and was shipped in a plastic bag so box took the brunt of shipping. I got on to customer service to get it resolved and they got back to me immediately, requesting images. They did not acknowledge my issue with the condition of the package only that it was the wrong one. They said they wanted to check something in house, I then waited several days and had to chase them up for a response, and was told the older one is all they had in stock and that they updated the website to reflect that, but not much promise on resolving my issue. I asked to return the package I got and get a refund. Which they denied and said they would refund me if their shipment of the new version didnt arrive by the monday before christmas. I said that's fine but can I collect it so I'd have it for christmas. They never responded, I have since followed up twice and still no response about my refund or...

I've made a few orders (for delivery) during the past year, they always arrived promptly. The experience with my latest order, however, was not as good.

I get the email my order has been shipped. No follow-up email with courier info and tracking, which I find suspicious. More than 1 week later: no email and no package. I repeatedly try to contact customer service via website chat, emails, Facebook, and get no reply. After almost 2 weeks I phone the office, no reply either but soon after I get a Facebook message that they will look into it. 2 days later I message them again; they tell me they could not locate the order with the courier. They ship the order again, this time everything goes smoothly and I get the package within 1 working day.

I understand mistakes or delays happen but customer service could have been...

Amazing service, was notified when a game I had mentioned on social media I was interested in (Kings dilemma) was running out of stock, and special ordered all the expansions I needed for scythe! And all at the best prices I could in Ireland! One very happy customers. Free jellies are always a...