Jump Zone Santry — Local services in Fingal

I would like to have given 5 stars as the 3 kids (5, 5 and 7 yrs) had a blast except for one rude staff member who almost ruined the whole experience for the girls. He was rude initially and I told the girls to ignore him and move on to the next area, and then when the whistle went for our allotted time to be up he told the girls to "get off now your time is up". I felt the girls could have finished off the last thing they were on considering they were allowed to climb to the top of it only to be told to get down. A bit of understanding and compassion here for 3 young girls would have gone a long way. Instead of "get off now" he could have said "ok time is up, finish on this one". The girls were upset at his demeanour and his tone asking me "why did he say it like that?"

The funny thing is I had to make a complaint about this exact same guy almost a year ago at a birthday party we were at when, again, the issue was his lack of understanding and compassion - you're dealing with kids for God's sake - and his cold, abrupt tone telling the kids to "stay back behind the line or you're out" versus "stay behind the line for safety until your go".

I want to book here for a birthday party but would be worried this guy would be working here and ruin it again for the kids.

Hopefully the manager passes on my complaint - as constructive criticism - and this employee learns and grows from it.

One final thing - when the whistle goes for your time to be up, it would make sense to stop the children getting in to the area rather than letting them in, letting them climb up an activity only to be told to get down. So maybe a staff member present at the entrance at the time slot switch over.

Edit: I appreciate the response to my review. Just to clarify, we had booked 11.30-12.30 and when I looked at my phone (while the kids got a drink) it was 12.27 and we ran in for one more jump. It was mentioned to me that the whistle goes off 3 mins before the slot ends (which is a good idea to give kids some notice) but we were definitely still within our slotted time by the time the kids were told to "get off now". Again, a lot of this could be circumvented by (a) having a staff member at the entrance to ensure no one enters after the slot time is up and (b) having that one specific chap (I won't name him to be fair) be a little kinder to...

I came here today with 3 children my son 2 his cousin 5 and eldest son 6 with a friend and his children, my youngest son has autism and cannot speak and follows the other children everywhere they go, he ran for the big play part witch i ran after as i know he could be hurt with the other children, but his cousin who is 5 and very small said she wanted to play with him in the under 5 section, so i also went in with them to a lady who proceeded to tell the 5 year old she isnt allowed in, i explained to the lady that he has autism and she came to help keep him calm as he would have no intrest in the small section otherwise, she seemed to get it,,, untill what i assume is the manager appeard, as i explained to him also he shrugged his shoulders and said nothing i can do, it honestly annoyed me to the point i just laughed, what is astonishing is i am 6,1 but im ok to play in the under 5s at 16st 🤣🤣🤣🤣 but it gets even better, one of the children ran to the table to tell me a lady had falling on my other son, now it wasnt either of there fault they where both on the climb wall and the lady slipped, these things do happen, so as i got up to find my son who was hurt i was then stopped by the same woman to tell me sorry you need a band to be up here to witch i walked right by her as i seen my son cry on the floor with 2 staff members leaning back just watching him, the lady looked a bit shook as you would you just fell on somones child but a little joke telling my son not to be trying beat the lady to first place calmed the tension, so just a bit of advice for jumpzone,dont have children watching other children if they have no experience in how to handle a situation as simple as that, or even send them on a FAR course so can be trained to handle situations if there...

Avoid all costs this place in Santry

If i could I would give zero stars I recently visited Jump Zone, and unfortunately, my experience was ruined by the unprofessional and downright rude behavior of both the staff and management. From the moment we arrived, the staff seemed uninterested and dismissive, acting as if customers were an inconvenience rather than the reason they had a job. One particular staff member was condescending when we asked a simple question about the rules, responding with a sarcastic and rude tone. But what was even more frustrating was the blatant inconsistency in how the rules were enforced. While some people were being strictly told off for minor things, others were allowed to break the rules freely—especially when it came to recording videos and not wearing the required waistband. It was clear that different rules applied to different people, which made the whole experience feel unfair and unprofessional. To make matters worse, when I brought up my concerns with management, I was met with the same dismissive attitude. Instead of listening and addressing the issue, they were defensive and even rude, as if customer feedback didn’t matter to them. It’s a shame because the facility itself has great potential, but with customer service like this and staff who enforce rules selectively, I won’t be returning anytime soon. If Jump Zone wants to keep its customers, they seriously need to train their staff and management in basic respect, fairness, and...