Agriturismo Maso Botes — Local services in Comunità Alto Garda e Ledro

They treat families with children poorly. Expect hidden costs at checkout and other surpsises. Very poor communication management. Impolite and arrogant. We stayed at Maso Botes with my wife and our 4 month old baby girl. First, everything seemed okay till we found out that on checkout they billed us every night for the baby cot. 50€ per night. Which is absolutely outrageous.

When we booked a room, there was no information about the extra cost for the baby cot. I only asked if it's available in the price for the room. They said yes, no problem. And when we checked out, they billed us for baby cot for each night.

Second, their communication was not friendly at all. They started to argue and said that "When you asked us if the cot was available, you didn't ask if it was an additional paid service or not. I replied that the service was available and that we could satisfy your request." I had experience asking for a cot in different other countries in Europe (10 countries) as we did our family road trip. No hotel charged us extra for the cot.

Very impolite and embarrassing communication on Maso Botes behalf. We would have rated it 4.5 out of 5, but that type of attitude towards my baby girl, that's very poor.

When I tried explaining my surprise about the extra costs, they didn't show any support or to try finding a solution. On a confirmation page there was a final price for all, this is what I expected to pay at checkout.

Their response was even more surprising: "For us, every guest, regardless of age, is considered equal to the others, and normally, the third person in a triple room costs € 50.00 per day."

So, 4 month old baby girl is considered equal to the others. Even though, hotels that charge extra for the cot, they do it around 30-50€ per stay, no matter the amount of days. Wow.

The cot costs 200€. Imaging you stay at the hotel for 10 days, they would charge you 10x50€ = 500€. Wow.

Because of that attitude and arrogant attitude, never...

Parents, be warned. Keep away from Maso Botes if you want a stress-free stay at Lake Garda. ||When my wife and I checked in late May 2025 with our four-month-old baby girl, the front desk assured us a baby cot was “no problem.” Nobody warned us it carried a price tag.||At checkout, we were hit with a €50-per-night cot charge—€500 for ten nights, more than the cot costs to buy. When we questioned it, staff blamed us for not asking whether “available” meant “included.” Their logic? “Every guest, regardless of age, pays the same,” so our infant was billed like a third adult.||I as a customer had no idea that I had to ask about the cost. I've travelled a lot and this type of attitude was a 1-star hotel rip-off attitude. I was shocked. And it's not about the money. I can pay it, no problem. It's the way they ripped me off with the hidden fees.||We showed our booking confirmation with a single total and asked for even a token discount. The manager shut us down—no apology, no compromise, just a cold demand to pay up. We’d planned to rate the hotel 4.5/5 for the view and cleanliness, but that arrogance turned it into a one-star warning.||Basically the whole stay was ruined and left us with grey disappointing memories. ||Hidden fees and zero empathy are the last things parents need on vacation. ||Do yourself a favor: choose one of the many family-friendly hotels around Lake Garda that actually value guests with children.||Absolutely terrible. Never...

Parents, be warned. Keep away from Maso Botes if you want a stress-free stay at Lake Garda.

When my wife and I checked in late May 2025 with our four-month-old baby girl, the front desk assured us a baby cot was “no problem.” Nobody warned us it carried a price tag.

At checkout, we were hit with a €50-per-night cot charge—€500 for ten nights, more than the cot costs to buy. When we questioned it, staff blamed us for not asking whether “available” meant “included.” Their logic? “Every guest, regardless of age, pays the same,” so our infant was billed like a third adult.

I as a customer had no idea that I had to ask about the cost. I've travelled a lot and this type of attitude was a 1-star hotel rip-off attitude. I was shocked. And it's not about the money. I can pay it, no problem. It's the way they ripped me off with the hidden fees.

We showed our booking confirmation with a single total and asked for even a token discount. The manager shut us down—no apology, no compromise, just a cold demand to pay up. We’d planned to rate the hotel 4.5/5 for the view and cleanliness, but that arrogance turned it into a one-star warning.

Basically the whole stay was ruined and left us with grey disappointing memories.

Hidden fees and zero empathy are the last things parents need on vacation.

Do yourself a favor: choose one of the many family-friendly hotels around Lake Garda that actually value guests with children.

Absolutely terrible. Never...