Lido Arenella - by Villa Babej — Local services in Syracuse

We were a group of 4, 2 couples, and we had an extremely bad experience in this place, the staff were rude to us, and very expeditive. We asked if we can reserve 2 sunbeds and an umbrella for all the group, because the boys will stay mostly in the water, they answer that no matter what we have to buy for 4 sunbeds, almost 100€, and if we don’t like it, we can go somewhere else! This was extremely not customer oriented, the man did not want to find us a solution to our issue, and unfortunately this attitude was among all employers, we interact with some other 2 ladies, and their attitude was the same.

I have am advice for the managers, take your employers some customer oriented courses, because with their attitude you can lose a lot of customers.

Overall, the place was not that great as they are reviewed, the employee were rude and not customers oriented, in the restaurant was smelling something strange, the toilets were very dirty…the only goot thing was the blue and clean waters.

I don’t recommend this place!!!...

This beach was amazing. Beautiful waters. Good drinks. But when my fiancé and I asked to have this place call us a taxi, they initially quoted us 10 minutes, which became 30 minutes and then became an hour. With us constantly having to remind them about a taxi for us…. And they also told us the taxi would cost between $20-$25 to get to Syracuse…which it in no way cost us that much - it cost so much more!!!!!! Would have taken the bus or rented a car, had I know how unreliable this place would be.

The cab driver would not even let us pay card. It was a complete slap in the face to wait an hour only to be ripped off!

And while the place may be beautiful. Providing poor service, and referring to deceitful taxi drivers reflects poorly on a business. Referrals are an extension...

My husband and I were looking for a clean beach with crystal clear water and found this beach club upon our arrival to Syracusa. We visited on July 2, 2025. We paid 35 euros for two chairs and an umbrella, plus 5 euros for one towel (they require a deposit of 20 euros for the towel, which you receive back once you return the towel at the end of your stay). We also paid 5 euros for parking all day. Absolutely stunning location and we were so happy to have found this place. Clean facilities and calm, family-friendly environment. Fish swimming everywhere which just shows how clean the water is. Friendly and helpful staff....