Roots Animal Hospital — Local services in Ikoma

AVOID. Greedy, negligent animal hospital that doesn't care about your pets. All they care about is money.

We have been bringing our pets to this hospital for several years. In the past two years the quality of care declined drastically.

They been increasing prices on medicine and care without shy reason. According to them this is on a case by case basis. This is complete nonsense.

One of our dogs was having stomach issues. To which the veterinarian suggested that he operates on the dog (without knowing what the problem was or taking any tests to determine issue) and would not give us any assurances that he would be successful. We decided to wait and get a second option. Saw a different doctor who said the problem is indigestion. The problem went away the next day. If Roots would have operated, we would have probably lost our dear dog.

We took one of our bunnies for a checkup because she was having a problem with her feet. When we asked the Roots vet what's wrong, his answer was "she's old". When we took her to another, better hospital, they told us exactly what happened and gave her treatment.

Another one of our bunnies contracted a virus that needed immediate treatment. Roots said that they would treat him and claimed that they have the right medicine. After two weeks of treatment, the veterinarian suddenly told us that he actually doesn't have the right medicine and have been giving him the wrong treatment this whole time. They still charged us an obscene amount of money even though they screwed up. Our bunny was able to recover only partially (and this was only because we took him a different hospital that actually knew what they were doing and gave him the right medicine)

Finally, we had to take the same bunny to cut his teeth, since his teeth grew too much. This is a very simple procedure that takes five minutes and costs around 2000 yen at a regular hospital. Since Roots is the closest hospital, we were forced to take him there. This bunny is very fragile and needs to stay in an oxygen room at our house. It's very difficult to take him anywhere because he needs to stay in a oxygen bag and it's very stressful for the bunny to be out of his habitat for more than an hour. Even though we have been coming to them for years and this was an emergency, they would not see him right away. We were forced to go through their booking system and try timing when our turn came so that the bunny would not be stressed. When I brought the bunny in they took him but still made me wait for 20 minutes. When I asked them to put oxygen back in the bag for the bunny, the receptionist told me that would cost extra money. For what? Filling a plastic bag with oxygen? I was never charged by our now regular hospital for that. When they brought out the bill it was almost ¥10000. They wanted ten thousand yen for something that costs ¥2000 at a respectable hospital! When we asked them why it's so much, they couldn't give us an answer and then basically lied by saying that "it depends on the teeth". This is how they treat their repeat customers. I can write a novel about this hospital.

They're greedy, negligent and don't care...

うちの子(猫)は大の病院嫌いで、どこに連れていっても威嚇してました。怖いんだから当たり前なんですが、どこの獣医も拒否。診れない。めちゃくちゃ腹立って、命かかってるのに獣医が診れないって人間におきかえたらどないやねん！って言ったこともあるけど、そうこうしてるうちに本格的に体調悪化。拝む気持ちでこちらへ行きました。 こちらのDrは全然違いました。 初めてきちんと丁寧に診て頂き、患者(どっかの業者さんは『客』ってゆうてたけど)の気持ちや考えを聞いて治療方針や、今の現状などわかるように説明して下さいました。感謝しかありません。 スタッフの皆さんもいつも明るく、心折れそうな時も優しい言葉をかけて頂き、飼い主にも寄り添ってくださる本当に頼りになる心強い動物病院だと思います。 やっぱり命を救う現場ではDrとの信頼関係を築けないと良い方向にはいかない。こちらも我が子を助けたい思いをぶつけて、それにDrが全身全霊でこたえてくれる。そうしていくことで良い治療に繋がると思います。

料金に関しては、平均だと思うし診てもないのに馬鹿みたいに高いお金とる悪徳病院もそこらにいっぱある。でもこちらはちゃんと話して治療時に料金相談しても答えて下さるので良いと思います。

これからも色々ご相談させていただくこともあるかと思いますがどう...

こちらで手術をして頂きました。 救急病院で手術を勧められましたが、普段からお世話になっている先生に対応して頂きたくて、その日にお願いしたいと無理なお願いをしました。 「何とかしましょう。とりあえず診せて下さい。」と、そう仰って頂けたときの安堵感は言葉に出来ないです。 多頭飼いなので、たくさんの獣医師に診てきて頂いていますが、緊急でこのように対応して下さる病院はありませんでした。到着後も受付、看護士の方も情報を共有して下さっていて、受付からさっと出てきて下さり、きちんと犬の顔を見てから、引き取ってくれて安心しましたし、信頼してお任せすることが出来ました。直ぐに手術をして下さり、説明や面会時の対応も納得出来るものでした。そして、 院長先生の縫合痕の綺麗いさには、驚きます。 素晴らしいと思います。 手術後の引き攣りやズレ、ケロイド化などいろんなトラブルがある中、本当に綺麗です。 信頼の出来る獣医の先生に巡り会えたことに感謝の気持ちでいっぱいです。スタッフの皆様にも本当に感謝しています。ありがとうございました。 お陰様でポンは、と...