AVOID. Greedy, negligent animal hospital that doesn't care about your pets. All they care about is money.
We have been bringing our pets to this hospital for several years. In the past two years the quality of care declined drastically.
They been increasing prices on medicine and care without shy reason. According to them this is on a case by case basis. This is complete nonsense.
One of our dogs was having stomach issues. To which the veterinarian suggested that he operates on the dog (without knowing what the problem was or taking any tests to determine issue) and would not give us any assurances that he would be successful. We decided to wait and get a second option. Saw a different doctor who said the problem is indigestion. The problem went away the next day. If Roots would have operated, we would have probably lost our dear dog.
We took one of our bunnies for a checkup because she was having a problem with her feet. When we asked the Roots vet what's wrong, his answer was "she's old". When we took her to another, better hospital, they told us exactly what happened and gave her treatment.
Another one of our bunnies contracted a virus that needed immediate treatment. Roots said that they would treat him and claimed that they have the right medicine. After two weeks of treatment, the veterinarian suddenly told us that he actually doesn't have the right medicine and have been giving him the wrong treatment this whole time. They still charged us an obscene amount of money even though they screwed up. Our bunny was able to recover only partially (and this was only because we took him a different hospital that actually knew what they were doing and gave him the right medicine)
Finally, we had to take the same bunny to cut his teeth, since his teeth grew too much. This is a very simple procedure that takes five minutes and costs around 2000 yen at a regular hospital. Since Roots is the closest hospital, we were forced to take him there. This bunny is very fragile and needs to stay in an oxygen room at our house. It's very difficult to take him anywhere because he needs to stay in a oxygen bag and it's very stressful for the bunny to be out of his habitat for more than an hour. Even though we have been coming to them for years and this was an emergency, they would not see him right away. We were forced to go through their booking system and try timing when our turn came so that the bunny would not be stressed. When I brought the bunny in they took him but still made me wait for 20 minutes. When I asked them to put oxygen back in the bag for the bunny, the receptionist told me that would cost extra money. For what? Filling a plastic bag with oxygen? I was never charged by our now regular hospital for that. When they brought out the bill it was almost ยฅ10000. They wanted ten thousand yen for something that costs ยฅ2000 at a respectable hospital! When we asked them why it's so much, they couldn't give us an answer and then basically lied by saying that "it depends on the teeth". This is how they treat their repeat customers. I can write a novel about this hospital.
They're greedy, negligent and don't care...
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