Astana International Airport — Local services in Astana

I am a native of Kazakhstan, and after spending three years abroad, I returned of my home country. Unfortunately, my recent experience has left me disheartened, and I believe it is crucial to bring attention to the issues that need urgent attention for the betterment of our tourism infrastructure. ❗️It was distressing to find that the international airport lacked Wi-Fi connectivity. As a basic amenity, Wi-Fi is essential for travelers to stay connected with their loved ones and navigate through the challenges of travel seamlessly. ❗️Another notable inconvenience was the absence of sufficient places to charge electronic devices, even within the airport's dining establishments. This is a basic necessity for modern travelers who rely heavily on their phones for communication and navigation. ❗️Regrettably, the overall service quality during my visit was subpar. This not only reflects negatively on the reputation of our country but also hinders the potential for positive experiences that could encourage tourism.

🍃Kazakhstan boasts breathtaking natural landscapes and cultural attractions, but the current state of our tourism infrastructure undermines our ability to welcome and cater to international visitors. This is disheartening as it tarnishes the image of our beautiful country. As a proud citizen of Kazakhstan, I cannot help but feel a sense of shame when fellow travelers have a disappointing experience similar to mine. It is crucial that we address these issues promptly to ensure the well-deserved positive reputation of our country. Thank you for your attention to this matter, and I trust that you will take the appropriate steps to enhance the overall travel experience for both domestic and international tourists. Казак десен озине тиед! Бирак жаным ашып журегим ауырд, кандай кен, табигаты керемет ел, туризм жагынан биринши аяк басатын аэропорт та карапайым жагдай жасай алмай...

As Kazakhstan’s second-busiest airport, Nursultan Nazarbayev International Airport (NQZ) plays a crucial role in connecting Astana to major global destinations. With a mix of modern infrastructure and growing international traffic, the airport strives to offer a seamless travel experience, though there is room for improvement in certain areas.

Terminal & Amenities

The airport boasts a sleek, contemporary design with spacious terminals. Duty-free shops, cafes, and business lounges cater to both transit and departing passengers. The VIP lounges offer a quiet retreat, but for economy travelers, seating in common areas is somewhat limited. Free Wi-Fi is available, though the connection can be unreliable during peak hours.

Efficiency & Passenger Flow

Check-in counters operate efficiently, but queues can form during rush hours, particularly for international flights. Security screening is thorough yet generally well-managed. Immigration, however, tends to be a bottleneck, with occasional long waits during peak travel periods. While staff members are professional, language barriers can be an issue for non-Russian or Kazakh-speaking travelers.

Transport & Accessibility

Located about 16 km from the city center, NQZ is easily accessible via taxis, ride-hailing services like Yandex Go, and public buses. However, some travelers have reported instances of overcharging by taxi drivers, so it’s best to use official transport options. On-site parking is available for those driving to the airport.

Final Thoughts

While NQZ meets international standards with its clean, organized facilities, a few areas could be enhanced—such as expanding dining options and improving passenger assistance services. Overall, it’s a reliable and growing hub, but fine-tuning the traveler experience would elevate its...

Airport is nice and quite bigger in the region. Everything I liked here except two guys who were in one small room near border control. They did not introduce themselves to me and asked too much childish stupid questions, checked my phone... Did not tell me the reasons of their action. I wondered and did not imagine such kind of rude communication in this airport at all. They behaved like they build this airport or this airport is their houses. I became very angry of it and did not wanted to go out from airport and I wanted go back to my country. But I had important meetings with my colleagues. These guys are the faces of the country and I think they should not behave like that. They must be a wel-educated man, not a guy entertaining in social media. They need to explain if passengers are wrong in some situation, according to the law every issue, every problems must be discussed, not as they wish etc. They have no right to say anything they want towards the passengers (one of these guy replied to my question in a very bad words which I cannot even write here now). I complained to airport police after that and police called to them and they discussed smth. If I had more time I could stay there and complain to everyone, to my embessy in Astana etc but have not enough time. BUT I will complain to the embessy of my country when I reach there. Now I do not want to come to this airport again. So sorry for...