Landwinkel Philips Fruittuin — Local services in Eindhoven

I’ve been coming here for around 6 years and have always appreciated the good food and the lovely orchard setting. Unfortunately, my most recent experience left me quite disappointed, not because of the food, but because of the way the situation was handled.

I had made a reservation for a large group with very young children (6 weeks, 1 year, and 2 years old). When I called ahead, I specifically asked how the headcount was calculated. I was told only adults were counted. I also informed them that we would need baby seats and space for strollers. Based on that, I booked accordingly.

To my surprise, when we arrived, the staff counted the children as part of the total and had only set up 8 seats instead of what we actually needed. This left us squeezed into a very tight space with two baby chairs and a stroller, which was uncomfortable. When I tried to explain the misunderstanding, the attitude I received felt dismissive, almost as if we should just “make do” rather than being offered a solution.

What made matters worse was that, while we were still trying to adjust and resolve the situation, a server came over and bluntly reminded us that we only had the table for two hours, telling us to “order quickly.” Considering a few of our group members were delayed due to road closures, this came across as insensitive and unwelcoming.

I completely understand that it is a busy place. But this is the hospitality industry... people come not only for good food, but also for warmth, care, and thoughtful service. Being busy cannot be an excuse for unclear communication and dismissive behavior.

This is a place I’ve enjoyed in the past and still believe has a lot to offer. But I sincerely hope they improve their communication and approach to hospitality, especially when families with small children...

Terrible experience We met there with friends. We arrived first and we approached a waitress to whom we politely asked for a table ; and she said there was no space ( although I could see many empty tables which were not booked) , she said that they were too busy and not able to serve us for the next half an hour, I then asked if it would be possible to wait that half an hour in one of the empty tables but she said it was not possible and that we had to go away in a very rude and derogative way. We of course went away . Less than 5 minutes later our friends arrived and they asked for space ( this time to a waiter ), and they got directly one of the empty tables. Very bad experience, specially with this specific waitress . it never happened to us anywhere . In the parking there were more people complaining about the same; she was letting some people without reservation coming in and others not. Nobody could understand the criteria nor the situation of pushing...

I've seen some reviews here lately about "the lady with pink hair" and some discussion about who's allowed on the patio. I would like to respond to that. (I don't care what hair color someone has, but I don't know her name so I have to reuse the phrase here). We were greeted last Sunday by a very moody lady with - indeed - blue hair. Everything about this lady said, "Please go away, leave me alone." And that in no way contributes to this lovely place. I would opt for a friendly welcoming face instead of a defensive "security guard". Apart from that we had a great time and had a delicious lunch. I don't want to get into an argument here, but I have indeed seen people being turned away while others were welcomed onto the terrace. This seems strange to me, but the owner will have some sort of regulatory policy that - I hope - is not based on personal preference.

Kind regards, the Johnson family...