Strandcafé Bij Karel — Local services in Veere

Again disappointed by the way the Dutch catering staff deal with complaints /disappointment/ negative comments on food. Yesterday while while walking my dog on the beach we stopped at this restaurant to have a bit to eat with my son and mother, my son ordered chips/fritjes (Can't go wrong with that) my mother and I ordered the hamburger karel for 16.50 each. I took one bite and thought "wow this is salty" but just to be sure took a second bite "yep this is definitely too salty to eat" my mother didn't eat the bread but did did have three or four bites of the burger and came to the same conclusion. So ate everything on my plate except the burger clearly leaving 90% of the uneated burger on the plate. When i asked for the bill/check i pointed out to the waiting staff that the burger was too salty to eat and expressed my dissatisfaction. The reply from the staff was "wat jammer, dat is niet de bedoeling" translated to english "that's a shame that not the intention" and proceeded to charge me for the full amount of 50+ euros for our three ,eals plus drinks. there was no mention of removed the clearly uneaten burger from the bill, no coffee on the house nothing! In the UK and the USA a complaint like this is always compensated with something to clearly acknowledge your complaint and compensate you for the dissatisfaction. After you are buying a product! If this was something from a shop you would get a refund or exchange. I wish that the Dutch catering business would adjust their dealing with complaints in a more...

The staff of the restaurant is kind and responsible, if something happens they just fix it. Very good food and it's fresh. And with a dog.. Oh, no problem just take them! It's one of the best locations because you can see the sea everywhere. I'm so happy I went there...

Les points positifs: -Le restaurant est super beau et très bien placé. -Le serveur qui s’est occupé de nous parlait français et était sympathique et agréable. Il a pris le soin de s’excuser pour le retard.

Les points négatifs: -Prévoyez votre téléphone pour la traduction car la carte n’est pas disponible en anglais. -Malgré une réservation au préalable pour un groupe d’une vingtaine, on arrive et on a que des tables séparées ! On a demandé de rapprocher quelques unes et les serveurs nous ont laissé le faire nous mêmes ! -Les plats sont arrivés dans un ordre aléatoire et le service était très lent. Y en a ceux qui ont mangé pendant que d’autres prenaient des cafés en fin de repas. -Les plats proposés sont basiques (rapport qualité prix n’est...