Cheeki Cherries — Local services in Cromwell Community

I’ve been a regular customer here for years but yesterday was not a good experience. I arrived in a group of 3 with 2 adults and one young teen. They told us that we needed to grab three buckets each and pick a minimum of 1kg each. I explained that this was going to be way too many cherries for us and asked if we could please share two buckets between us instead. She refused and said that it’s just the rules. I also explained how I’ve never had an issue with this before as me and my partner regularly come here and we mostly share a bucket between us as they’ve always been nice about this. The worker didn’t care and sent us on our way because we weren’t going to take 3 buckets. We went down the road instead and found a place that has the exact same rules as them. But when we explained our situation to them they happily let us share one bucket between three which was even better anyway. We have now found our new favourite place. (I went to Cherry Tree Farm down the road instead!)

Update: looking at how this company responds to customers with issues, I expected a rude response and that’s exactly what I got. What an unreasonable response considering that’s not what happened nor what I was told. I clarified that we were only there for red cherries and yet I was still expected to grab 3 buckets and pick 1kg each. Real fruit icecream is provided at many other pyo orchards even in Cromwell too. If it was charity day like you say, why were we sent away instead of giving us two buckets? You could’ve made more money towards your charity that way. You wouldn’t have as many bad reviews if you learned how to treat everyone with respect and try to work through issues rather than getting defensive....

This is our first stop here in Queenstown. We had a wonderful experience. The staff asked id its our first time. For me, yes. I was briefed and instructed. As i looked around while picking cherries. So many people enjoying their picking. Others are frustrated as they cant reach the sweet and ripe cherries as its normally in higher position. I never eat much fruits. I prefer skittles but i enjoyed tasting the cherries as i picked. Its a privilege to be here in Queenstown, New Zealand. They instructed everyone not to climb the trees and use the ladder. I saw someone got told off because of climbing the tree, and someone touching the fruits on display in plastic bags and got told off..imagine its like touching the bread in the supermarket whitout paying first. please don't do that anywhere. I also enjoyed tasting the different types of honey in their counter. Its very unique. The wild flowers honey is tasty must be from unique flowers in the otago region like lupins. I regret not taking one because i thought i will see the same honey products in our next destinations. Enjoyed the fruit ice cream after. Will visit...

I’m traveling from United state. I came to Queenstown NZ. One of my best interest is to taste the New Zealand cherry. I found Cheeki cherry from the internet, however when I got there it is closed. I got off my rental car and walked around the outside of the shop . From the distance there is a farm trailer approaching with a dog running in front of the trailer. I waved to him and he stopped for me and kindly told me the season is over , come back next year. He was very friendly and asked me where I am coming from. I told him United state. Then he said follow me . He took me to his farm and told me there is some left over and still very good, eat and take as many you want. I’m not only got to taste cherries and make a friend . His name is Martin. Thank you Martin. I hope I spilled your name correct. I hope I can visit New Zealand again. I will definitely come visit...