Salamin Salon and Spa — Local services in Olongapo

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I rarely write reviews, unless the experience is either exceptionally good or REALLY DISAPPOINTING.

I always make sure to bring cash for tips, but this time, I didn’t have any. During my visit, I was busy texting a client about an important meeting, so I WAS QUITE OCCUPIED. I went straight to the concierge and asked specifically for Janelle to do my pedi. No one mentioned that tips had to be given in cash.

After Janelle finished the service, I paid directly through GCash since I saw the blue sign with the GCash QR code, wala na akong pinansin pa na kung ano anong nakalagay sa counter nila cause again I am busy. I even included Janelle’s tip in that payment. Then, the concierge (the one with short, colored hair and slightly older) came over. I told her I included the tip in my GCash payment and even showed the receipt. She replied, “We don’t accept GCash for tips.”

That was fine with me, I understand that she’s just following policy. So I said, “Ah, sobra yung binayad ko, i send back nyo nalang siguro” and she said, “Ay hindi pwede.” Again, I could understand if that’s the policy. But what bothered me was her attitude.

I asked, “So what happens to the excess I paid?” and she said, “Wala na yun, good as gone.” I explained that I didn’t have cash, and she responded, “Ganun talaga, may mga clients talaga na hindi nagbibigay ng tip.”

At that point, my client was already calling me, so I didn’t have time to argue. I just left.

First of all bakit ang disrespectful?

Second, if there’s an excess payment, why can’t it be credited to my next visit? Diba? Kung wala kayong option to send back then offer a solution. What if I had overpaid by ₱500, would the answer still be...

My husband and I came here for a full head to toe pampering. From hair to my lashes to mani pedi and footspa. The service was exceptional and super worth it. The staff were attentive and very welcoming. It was a long service but I never felt bored because everyone was so happy and cheerful and made the whole entire service entertaining. We will definitely be back and recommend to others....

Bad experience‼️ napaka unprofessional and disrespectful 🙄😤😡 I scheduled for 12:30 pm for a pedi, mani and foot spa, and I requested Janelle. Ang nangyare minadali nila yung technician because they schedule her for 1:30 pm appointment. So nagmadali ang technician. Genuine question, kakasya ba ang 1 hour for mani, pedi and foot spa? I don’t think so. I specifically requested for Janelle cause she’s really good. But then, they book her at 1:30 pm, syempre hindi ako pumayag na hindi tapusin ni Janelle yung ibang service na binook ko.

My complain is the attitude ng concierge. Pinahiya nya ako, she told me na next time wag daw akong late, sa harap ng ibang customers. Okay I get it. But, I booked a 12:30pm appointment and I booked 3 services for Janelle only but…… you booked her 1:30pm. Simple math, that means you’re giving the technician to do all 3 services for ONE HOUR. Do you think, that’s enough? That’s the problem. Plus 10 minutes lang akong late at according sa confirmation chat nila na meron silang 10 minute...