Nature Healing — Local services in Singapore

Felt completely blindsided by the good reviews on here.

The receptionist (that turned out to be my masseuse) completely didn't understand English. And I was just asking if they've got deep tissue massage here. In the end we decided to go for the 2 hours Thai Massage which was $300 for 2 pax.

The walkway to the rooms was really nice, but the rooms were old and cramped. The beds was also creaking non-stop during the massage. There clock was also the ticking kind which was super annoying during a massage. You can also clearly here the chattering of other masseuse outside.

The masseuse ended up only giving us pants and no change of shirt which was really odd for a Thai Massage. They then later told us that they throw in Guasha and Cupping FOC since we have signed out for the 2 hours session. During the sessions, the masseuse was going in and out the room at least 5 to 6 times to take towels and tools.

The whole massage was clearly not a Thai Massage and honestly relief that we didn't pay more for their specialty massage package. I was lying downwards for my massage the entire time. She did not massage my arms, and there was no face nor neck massage that usual happens when they ask you to flip over. This was my first massage that I didn't finish the massage facing upwards. I was just utterly confused when she started slapping my back when my husband masseuse left the room and told me it's done.

As I went to pee and was asked to bathe before the GuaSha, and with all the movement of them coming in and out of the room, the whole 2 hours massage honestly felt like 1 hour was the actual massage and the other 1 hour was just random stuff happening.

The strength of the massage is fine, the massage was not the worst I've ever had. But for this atrocious price tag, I've honestly gotten much better massage at Chinatown at half...

Disappointing Experience – Poor Service and Miscommunication

I walked into the shop hoping for a relaxing massage to ease a bad backache. Unfortunately, it turned out to be one of the most frustrating service experiences I’ve had.

From the beginning, the receptionist was inattentive. When I asked her to explain the different types of massages, she showed little interest in helping. I clearly pointed to the Swedish massage – 90 minutes for $98 on the menu. However, she assumed I wanted a different 60-minute package and proceeded to arrange that without confirming with me.

Please refer to the CCTV footage – I am 100% sure of what I pointed to. The receptionist clearly did not pay attention and made her own assumption instead.

When I realized the mistake and raised the issue, they offered me an extra 30 minutes as compensation, but by then it already felt like they were just trying to brush things off. Their attitude was indifferent, the apology was half-hearted, and the massage itself was subpar. Even after I requested a stronger massage, it was weak and not satisfying.

No refund was offered. I left feeling even worse than when I entered. The receptionist clearly lacks professionalism and attentiveness.

My time and money were wasted. Definitely not...

Totally disappointed with the services as an overall. Just out from an incomplete 90min Javanese massage. Massage was ok then only which I had been going around sg for all Javanese and Balinese massage. I would rate 6/10. But the worst is while half way through you can so clearly next room which I could confirm is the CN masseur working there which talk either through phone or with another person of her house issue. Relationship issue and got angry tone follow. Then the conversation goes on and on till I gave up incomplete the session and leave. Is really not worth spending 90min session which had to be paid in advance and I will write in to ask the spa associate why there is no fair policy for consumer which such environment. Apologies is not enough and is free from person. I can do that everyday to apologise. I had been a regular massage consumer which deal with at least 1-2 times weekly. Don't be deceive by the decor. I been to worst but massage therapist technique and...