Natureland Robertson Quay — Local services in Singapore

Popped in here on a Friday night after an early dinner out. Three staff members were at the desk, busily handling calls, answering other staff questions and customers. After a brief greeting and payment made for a 30 minute foot massage, we had a seat in their peaceful waiting area with its low seats and small tables. They had bottled water available there, which I thought was nice. We only sat for a minute or two then were called back to a large, dark room. The room was lined with wide, soft recliner chairs. There were a few of those seated massage chairs in the middle of the room but the chairs were unoccupied. Other than one or two others in the room no one else was there. It wasn't private, but it was so dim that it was almost like being private. The massage employees started and ended their massage on time, precisely. Their technique was good. My partner's massage looked very different from mine, however, but that's okay. Everyone has different styles and needs. I kept looking over and he was definitely relaxed...almost going to sleep. Mine was from a very strong person with more of a therapeutic style. I kept having to tell him to take it easy, but then again I have sensitive feet. All in all I would say it was pretty good for a visit we made on a whim. Price was about $35 SGD nonmember rate for the half hour. They had many other choices and pricepoints. I would return again if I had the opportunity, but next time would try a massage that includes a neck and shoulder or back massage as I'm sure with all that strength they could do wonders for any knots. Only reason for less than five stars is that I had some concerns they don't wash or sanitize feet ahead of starting the massage, unless that first potion they used in the dark was a sanitizer, which I have no idea and didn't think about til later. Still, a good place, professionally run, very...

Don’t usually leave bad reviews, but this was an extremely disappointing visit. Went for a 60mins full body massage with my husband, was given a slot at 10.15pm.

Firstly, masseur was terrible. We’ve probably went for sufficient massage to be able to tell that both our masseur had zero techniques.

No consistency on massages (eg. Left and right leg was a completely different massage), pressure was as way off (crazy hard on some parts and other parts was too light), the worst was feeling masseur’s nails during the massage.. a photo of my husband’s neck attached for reference, nail marks was seen on his neck when we got home.

& both our massages were very different, as if both masseur was just randomly massaging in whatever ways. Furthermore, the last 10-15mins, masseur was just doing head massages with repeated steps, clearly to kill time while waiting for 1hour to be up.. Made us really questioned if Natureland even send them for any sort of courses.

Secondly, natureland could probably also improve on the environment/ambience. Initially looked relaxing and welcoming upon entering. However, went into the room and aircon was blasting directly on us. They did offer to turn on the heated bed but definitely wasn’t sufficient to counter the aircon speed and temperature. To make things worse, music was turned off halfway through our massage. When the massage finally ended, we were asked to leave via a back door (next to a public toilet) as their main gates have closed. Understand there’s a closing time, but maybe can consider there are still guests or DONT schedule us at that timing?

Everything just adds up and made it a really bad experience, easily one of the worst...

Honestly came here because it was highly recommended by my friends but it was such a bad experience. The masseuse did not even start off by asking me whether the strength was too much or whether she needed to adjust it. She was really rude to me and kept scolding me for the whole 1 hour about how my shoulders were too stiff and that I needed to relax, all while hitting me on my back forcefully. She pressed on all the wrong parts of my back, neck and shoulders and obviously didn't know what she was doing. She also kept focusing on my right side and did minimal on my left. Instead of feeling relaxed, I ended up with severe pain on my right arm as well as my neck where she had kept on pressing on a very painful point that indicated it was incorrect and inappropriate to press and I had already indicated to her that it was extremely painful but she continued on. I'm just left with pain on the right hand side of my body and absolutely did not feel relaxed. So ridiculous that the masseuse still felt extremely proud of...