THE LEGACY One-North Event Hall — Local services in Singapore

(This is in response to The Legacy Mgmt’s response to my review on 1 Aug 2024)

Thanks for your reply. Perhaps you should look through your(Ajay) email thread again as you are CC-ed in all the correspondence between us and your employee. Your employee Rano (who was under training by you) emailed us on 09 July 2024 asking for confirmation on 120 pax. We responded on the same day to request to additional 50 pax to the current quotation and reiterated other items listed by your employee that we require from the event. Your employee responded on 10 July, assuring us that she will ensure that there will be 17 tables on the day of. However on that day, there was only 12 setup. After talking to your employee that day, they mentioned that you did not reply them to revise the quotation to add additional tables.

In the reply above, you mentioned that we have to inform you of any changes in the number of pax at least 3 days before. 09 July 2024 to 20 July 2024, that’s 11 days in advance. That’s plenty of time for you to address the request and issue new quotation.

Again, this has been brought up to your attention multiple times on the day of, and even the day following after. However you refuse to acknowledge and take responsibility for the part you played in this as well. "Everyone is aware that making assumptions can lead to mistakes and misunderstandings for both parties involved." Likewise, you cannot act surprised that the food plates and drink cups were left on the table, because you didn’t communicate your expectations which was to ensure all food plates and drink cups to be disposed of by us and cleared by the F&B cater. Even on that day when our coordinator asked if you had explicitly informed us of this, you admitted and said no. So I’m not sure why you’re surprised this happened? You can quote all the F&Bs SOPs all you want, but the fact still stands, This was never communicated to us Not all your clients are in F&B industry, we wouldn’t know the standard practice

You knew from the beginning and even before the quotation was issued that we would be engaging a third party for the food and drinks, but you did not mention anything to ensure that all used food plates and cups cannot remain on the dining table. Again, as mentioned to you time and again, this is something you cannot assume everyone is aware and would do just because it’s a standard practice for F&B.

We are also still waiting for an apology from you to us and my guest for screaming at them, which was really uncalled for by the way and not appreciated. You had no rights to scream at my guest and demand them to clear the dining tables.

Regarding the remaining 50% payment, again there was a request to add additional tables and thus we were waiting for a new quotation to be issued by you, but no new quotation was issued until the day of.

The way you conduct yourself throughout this whole ordeal and during “conflict” was very unprofessional. You assured us many Christian weddings were held here but you were unaware of any union candles used, became uptight when questioned why, was unresponsive the moment deposit was made, rude to my coordinator and guest.

Like what my coordinator has told you privately over WhatsApp, in future you should communicate your expectations clearly and put it in writing to avoid unnecessary grievances like this case.

Basic respect will always be reciprocated as long as the other party is respectful. Your employee was great, however, dealing with you Ajay, was a nightmare. This is one I would never wish upon anyone to...

I am deeply disappointed with the experience we had renting an event space for our wedding from Ajay. From the start, Ajay's behavior was incredibly unprofessional. He was extremely rude and even shouted at our guests, which is absolutely unacceptable. A wedding is meant to be a joyous occasion, and having someone like Ajay intrude with such negativity was a major disruption.

During our event, Ajay entered the space with a visibly angry demeanor, further upsetting our guests. This is not how a professional should conduct themselves. Any disagreements should be addressed directly with the wedding organizer, not with the innocent guests who are there to celebrate. Ajay's actions were completely inappropriate and unacceptable.

Furthermore, Ajay did not clearly communicate his expectations to the wedding organizer from the beginning. Even Ajay admitted this but then went online to falsely claim that we did not comply with his expectations. This is simply outrageous and unfair.

We cannot be expected to respect a vendor who disrespects our guests on such an important day. Ajay's behavior is a blatant double standard, and it was extremely disheartening to witness.

My advice to Ajay: If you cannot conduct yourself in a professional manner, perhaps it's time to consider a different career path, one that does not involve customer interaction.

The only positive aspect of this ordeal was Ajay's staff, who demonstrated true professionalism. They handled last-minute changes efficiently and did not make a fuss over unforeseen circumstances. Their professionalism was the only saving grace in an otherwise...

We recently attended a wedding at this venue, and unfortunately, our experience was far from what we expected. The main contact person, Ajay, was unprofessional and difficult to deal with. Communication was poor, and he often did not respond to our questions or concerns in a timely manner. On the day of the event, several things went wrong that could have been avoided with better organization and planning. For instance, insufficient tables were set up, leaving some guests without a proper place to sit, which caused unnecessary stress. The setup was delayed, and the staff seemed unprepared and disorganized, negatively impacting the flow of the event.

To make matters worse, after sharing our concerns, we discovered that Ajay had asked his friends to post positive reviews to boost the venue’s rating, rather than addressing the actual issues. This feels dishonest and misleading to potential clients. Overall, we were disappointed with the level of service provided and would not recommend this venue for important events...