casino excel Poprad — Local services in Poprad

The staff needs better training in speaking English and in dealing with customers so that they would want to come back. I would highly recommend ensuring there is always at least one person in the casino who speaks English. Our situation (Friday 16:00): one evening we had a great time: bar staffs, poker dealers, and manager spoke English, so there were no communication issues. After a couple of days, I found some unexchanged slot machine vouchers in my wallet, so I went to exchange them. There was no problem with one voucher (~60 euros), but with the other, it turned into a circus. The voucher was less than 10 euros, which means it couldn't be exchanged for cash. This didn't bother me, just show me a slot machine where I can lose it, and I'd be out of the casino in a minute. We had been on a 10-hour mountain hike, feeling quite tired, and the last thing we wanted was to spend so much time for such an amount. But the slot machine wouldn't accept the voucher - it kept giving some error. When I asked the staff to help me cash out the voucher because I couldn't lose that money, they treated me in such a way that it felt like I was trying to steal 8 euros from them. The staff used Google Translate on their phone to show me that the voucher had already been cashed out, so I should to leave. Due to this impolite behavior, it became a matter of principle for me. I asked them to explain why, if the voucher had been cashed out, was it still with me? This is impossible, as the casino keeps the voucher when they cash it out. It was truly an absurd situation, as the girl asked another girl for help, both girls made phone calls, and nobody could properly explain what was happening. After about 30 minutes, they took my ID to fill out some form, which was written in Slovak, and it was difficult for the staff to explain to me what this form mean. The story ended this: after 2 days, they reviewed my case and transferred that ridiculous amount to my account. But it cost me a lot of time, around 40 minutes. They also treated me in such a way that it felt like I was trying to steal 8 euros from their Casino, when just a couple of days ago, my friends and I left around 500 euros here. Would I recommend this place to people who don't speak Slovak? Definitely NOT. Just imagine how unpleasant it would be to go through such a situation if the voucher, for example, was 1000 euros, if they were so reluctant to pay...

Kto bol niekedy v ozajstnom kasíne, bude sklamaný.... jedno veľké rómske komunitné centrum, vzduch ako v poslednej dedinskej Krčme, oproti Rebuy stars sa to úplne spustilo, vtedy som obdivoval príjemnú vôňu(asi z klímy)a milú obsluhu, malo to úplne inú atmosféru, nie ako terajšia samoobsluha štýlom príď, nechaj nám tu svoje peniaze a zato si zober teplu colu a chipsy... Je to rovnaká diera ako na západe alebo pri nemocnici akurát je to väčšie.... A to som čakal že noví majitelia to našliapnu na vyššiu úroveň, no opak je pravdou 😵 stačilo, radšej dám prednosť menším podnikom, ktoré si uvedomujú, z koho žijú, síce nie sú otvorené nonstop, ale cítim sa tam oveľa...

Otrasný vzduch, zafajčený priestor a neustála buzeracia kvôli čiapke aj napriek legitimacii občianskym preukazom, som znechutený, medzi mojimi návštevami sa to vôbec nepohlo k lepšiemu, moderne budovy sú predsa klimatizované, uvítal by som snahu na tom zapracovať, nikto nechce smrdieť po návšteve...