Adventure Aberdeen Snowsports — Local services in Aberdeen City

Tried taking the kids tubing a couple of times now. First time some weeks ago and then tried again today. Online booking system is terrible and allows booking for one person. Have tried calling around 20 times in two days and not an answer. Even called when I was stood in the queue at the desk. No ringing heard and plenty people going about to answer. Was told it’s a new phone system. Can’t be that new as had the exact same issues weeks ago when I tried to book. Got to the desk and wasted journey as no space due to a party booking. No problem at all with that but wasted journey for the simple reason of staff not answering the phone. Explained my frustration to the woman at the desk. Her response, party is booked today, sorry. New phone system, sorry. Nothing to be said on the online booking system. Sure I’m not the only person having...

Been using the centre for almost 2 years. Generally the reception staff are pleasant. Our snowboarding instructor ally is great , he is very patient and has a great way of explaining things. The downfall with the centre is the computer appointment system and lack of support for new staff and their training. Nothing has improved in this area over the last 2 years. The system is simply not appropriate for use and is frustrating for service users and the centre staff too, worse still the poor staff deal with complaints and annoyed customers. Not really fair on them when they apparently raise these concerns regularly with...

I am so unhappy with the service at the center. I paid for a block of lessons but recently started a new job with a variable schedule, which has prevented me from attending the classes. I reached out both by phone and in person to see if there was any way to adjust or find a solution, but the only option offered was to switch to another day when I am also scheduled to work.

I am very disappointed with the lack of alternative solutions...