Round The Twist — Local services in Acton

My children left in tears and asking to never go there again yet they love(d) soft play.

We turned up here with a baby, 2 year old and 3 year old. We ordered food and this came out extremely late and was dry and tasteless.

Our 2 children were playing in the soft play when we were about to call them for their food. All of a sudden we couldn’t see them but we could hear them crying. My partner ran into the soft play to find them whilst I walked around the outside with baby in arms. At the bottom of the slide sat some older children with big balls they wedged up the slide then sat leaning against them.

Our young children had gone down the slide and come to an abrupt stop into these huge balls. Other kids were still going down the slide not knowing the situation so our children were getting squished. We had to scream And shout at these kids to get them to move to save our little ones (I’m not violent but they’re lucky they moved when they did).

Our two children were in absolute hysterics, in pain and crying. The kids laughed and their parents didn’t give two hoots. We complained to the woman behind the till after standing there shouting for someone’s attention for 5 minutes. She said there was nothing she could do as there is no age limit to soft play and would offer a small amount of money off for next time.

We did not accept this offer of course as our children did not want to go there again, understandably. We left there £40 lighter with empty tummies, heart broken children and ended up going straight home to comfort our little ones. Absolutely appalled at the parents and staff. Didn’t care.

I’d recommend getting rid of those big round balls as they’re the perfect size to block the tubed slide! This no doubt will...

Booked a birthday party for 10 kids (7yr olds) on a Saturday 11am-1pm. Staff were really good throughout booking process and even made tuna sandwiches especially for my daughter as she said they were her favourite when asked at booking. We had the cold party food option which went down well with the children. On arrival, we dropped off the cake and candles at the reception desk and then we were straight through to a reserved large table near the party room which had jugs of juice and cups ready. We also asked for a water jug and this was quickly provided, the staff were very attentive. The party room was well organised with party hats, tooters and balloons; the food laid out and covered. The staff member who managed this element was lovely with the kids and they really enjoyed the dancing and party games. The kids enjoyed the soft play and football area, it was fairly quiet so they mostly had it to themselves until closer to midday when another kids party arrived but even then there was plenty of room for all. On leaving we were provided with pre-filled party bags including a balloon and slime pot, plus a slice of cake we provided cut up. Thank you Round the Twist for making the party so easy, we had...

AVOID!!!

This is the first review I've ever left as I usually don't feel that strongly about places and my family and I go to lots of them!

This place has to be the worst kids play area and business I have ever encountered: all soft play areas are busy but the children seemed to be more violent than any other we have been to before. That could all be forgiven if it was an nice play area with 'fresh food'. The food here was all microwave stuff, the laminated menus have fallen into complete ruin and were unhygienic and bearly readable. The menu holder had snapped leaving sharp, pointy edges that could easily hurt a child.

The worst part, for me, was the ridiculous price of a jug of cordial. My girlfriend went to get some drinks for the kids but come back saying that she didn't get a jug of cordial as she knows how I feel about over paying for a glorified water: she said that it cost £2.30, so when I went up to see if this was true and asked how much for a jug? Bear in mind I was slightly annoyed at the original price so you can imagine how I felt when the rude dismissive woman told me it was £...