AirVault Inflatable & Trampoline Park — Local services in Bolton

We went as a group of seven, five adults and two children. One child was five, and one was three.

They let four people in, including the five-year-old, but wouldn't let me, my partner, and our three-year-old son in. They said it was too busy to let anyone under four in, yet they were letting a large party of kids clearly under four in after us. They say it was for his safety, but since they make everyone sign a waiver anyway, its arguably our responsibility for their safety, and with 5 adults, im sure we'd have managed.

It's clear that they do this just to get as much money at peak hours as possible, as they charge more for kids over four. Not a very nice experience for my son being seperated from his cousin who got to go in there but he wasnt that phased for long anyway as we went to the party and play around the corner which he seemed to enjoy. Don't plan to return here.

They took about 15 minutes to finally get somebody to speak to us at reception too, I think they...

In response to Mariola. Her and her other adult friend were running around like idiots with their teenage boys. Knocking other children out of the way. Their teenage sons knocked my daughter and her friend off the equipment injuring my 9 year old daughters neck!! Its a shame they had no consideration for other children whilst having "fun". Yes i did report them to the manager and they were spoken to about their dangerous ridiculous behaviour and were watched for the rest of the session. Maybe if they werent so busy recording each other and had abit more consideration for other childrens safety they wouldnt have had to be monitored. Thanks to the staff and managers for dealing with their unsafe behaviour. We missed some of our session due to needing to bring our daughter off because of her sore neck due to this family! Staff were helpful though so thank you. We have visited a few times and its a great place its just a shame that today adults who should know better...

Our first and last visit- arrived this morning for a 4th birthday party was checking the youngest in and asked if we could pay for his brother to play to be told no they are too full. Youngest then started crying devastated his brother couldn’t join in and wasn’t confident enough to go on his own. The girl trying to check us in had no compassion she just proceeded to ask us what flavour ice cream he would want, when I explained we probably wouldn’t be staying she just asked if I could move so she could proceed with checking in others. I found the child’s parent gave the present and left and took the boys to party and play instead. I’ll never consider returning there now I’m mortified. Whilst I appreciate they get booked up I’d of thought for a party they would allow for siblings to be turning up and wanting to pay to play, every other place I’ve been to isn’t a problem,what are we expected to do just let the poor...