Bicester Taxis Arora Cars — Local services in Cherwell District

Customers don't seem to matter to this company, which given they are a customer facing business seems particularly odd.

Despite reconfirming booking day before and paying at the start of my first journey for the return leg too and being told to be there on time for pick up for return leg, when time came, 40 minutes late, prompted by a call to ask them where they were, they said they'd simply forgotten about my booking.

The same driver who drove me there, who I'd paid and discussed with about return journey turned up and without me hardly saying a word spent a large majority of the return leg aggressively taking no responsibility for the situation almost as if it was part of the service and something he was used to and that as a customer you are at their mercy because you use their service.

They get two stars because I in the end got there and back as paid for, but reliable, professional and pleasant an experience sadly not.

I don't tend to write reviews, but if that experience had happened to a friend, It would influence me using the service.

Sadly there don't seem to be a huge amount of options in area, which may explain everything but proceed...

Don't ever use this taxi service. They are sneaky! We just used them last night to get to Oxford. First off, the cars they sent were run down and we heard them coming from a mike away. Sounded like they needed much maintenance work! Secondly, the driver allowed my husband to use his charger. As we paid and got out, he mistakenly left his phone. The driver immediately noticed and wanted to call me to hand it over but his company told him not to and that they would not give him my number to call me. So, they made him go to his next run, then called him back and gave him my number, told him to call and charge me a whooping £24 just to drop off my phone (the driver let me see the text from his company), so they did all of that just to get extra money out of me! Even though I had just given them £71 for 10 people! The ONLY reason they even get one star is for the friendly driver we had! Never again will I use them! I will stick...

Prebooked an executive taxi in July for my wedding - a nicer white taxi for bride and father. I explained on the phone how important the timings were as I needed to get to the wedding venue for a specific time. We agreed a time on the phone, based on the time it would take to get to the venue etc. as this company is a supplier recommended by the venue.

On the day, the taxi was over half an hour late meaning I was late for my own wedding. My bridal party had to chase the company and call repeatedly in the morning to try and get hold of someone to find out what was going on and how much longer we would have to wait. Even though there was traffic, this should have been accounted for and we should have been kept up to date with timings and what was going on. It caused a huge amount of stress.

When the driver finally arrived, he was polite and as it was raining he assisted me getting out the taxi with...