Domino's Pizza - Glasgow - Cranhill — Local services in Great Britain

If you bother about hygiene or cross contamination then don't order from this store. I orderered pizza on the app from the parking and immediately went inside and told the person spreading the dough to please wash hand before making mine. He nodded in some random directions looked like Yes or ok. Then he passed the pizza base to other colleague who without washing hands started making the pizza. He did not ask her to wash hands so cannot blame her [though I was told earlier by Dominos staff that they wash hands before preparing every order]. Till this time I was not sure if the order was mine, it showed preparing on the screen, when it was placed it in the oven and the status changed on the screen then I realized it was my order, when I asked him that why the hand were not washed he said we wash hands every 30 mins. I told him I did not wanted my pizza to have cross contamination with beef or pork and the guy went ballistic said to me that cannot be done here and went further to tell me "not to order from dominos going forward and sit and eat at home". I just asked him to wash hands before preparing and guy went ballistic as if I asked him to take a bath. He started arguing with me in threatening tone. I left only to never return again, he processed my refund which I have got now. Worst thing was that he was the store manager as well. The same night I raised a complaint about what happened through the app. I got a response on 23rd Aug that area manager will look into the issue and take appropriate action and I will be hearing within a week. Today (30th Aug) I sent a follow up email asking if any action was taken the response I got is - "Dear customer The Area Manager would have dealt with your concerns and action taken. The action taken will not be disclosed and remains within the 4 walls of the store. Complaints Manager". Well, I don't expect any action would have happened and I am not pursuing it any further, but I am done with my business with dominos forever. I would be supporting local businesses around especially the small ones (who listen...

Order didn't arrive after 47 mins, I called store spoke to Rio. Who talked over myself and I stated this several times . Being the customer I felt he was NOT WILLING TO LISTEN , HE TALKED CONTINUALLY THE SANE THING OVER AND OVER AGAIN. H was on speaker so the rest of my family could hear him. All I got from this call was the driver for the very 1st time called the mobile number that was logged to our account by my teenage autistic child from the day the store opened .Rio said he called the number as a security as per protocol. Which has NEVER HAPPENED BEFORE . They got no response so no delivery. I can honestly say that my girls have grown confindence from ordering from this store over the time they have opened and succefully had there order arrive without ever having a call. The store is 2 streets away from our address. This I honestly can't understand the mobile number maybe wrong and it is my autistic child that logged the account from day 1 , but our ADRESS IS AND HAS BEEN THE SAME FROM THE ONSET AND ALL OUR DELIVERS , have been successful up until this date. I am extremely upset as to the way this was dealt with by the store manager. At the start he stated that the delivery could be rescheduled or refunded, I was upset that the manager of the store was not listening to me and I did say that it was to be cancelled. Rio came back with several times he could re deliver or cancel in the order.Rio choose to cancel. As a loyal customer, I feel I was bullied and...

Went in just after 5pm & ordered by 1 get 1 free, garlic bread & wedges. I went into the other shops & came back around 15mins later to find that my order was still showing 11mins. Noticed that there were numerous delivery drivers coming in & out while I still waited for my order. When I was finally told my order was ready (this was after the delivery drivers had been handed their orders), I noticed the garlic bread was not included I asked what had happened to be told “oh it’s no been put through” now I repeated my order several times when placing it. I have since noticed that I have been charged for 2 pizzas instead of buy get one free. Unfortunately I didn’t get a receipt at the time as it wasn’t working properly & I live several miles away to return. Think they really need to get their act together, maybe have some staff dealing with online orders & others dealing with inshop, also should maybe program their tills so that offers automatically come through. Can say it’s not a place I will be returning to...