New Sage Silver River chinese — Local services in Great Britain

We have used this Chinese take away for quite a few years and have always been happy with our orders, especially the beef chow mein, which has a delicious smokey taste and tender beef. The lady taking orders is polite and very good at her job. BUT.... over the last few months the quality of the food that comes from the kitchen has gone down. Tonight, we had to put all our food into the oven when we got home because it was only tepid (we only live a 3 minute drive away). We also ordered pancake rolls but were given a bag of chips instead! We had to drive back to get them swapped. We also feel rather concerned about the lack of allergen and cross contamination awareness. On one occasion we asked for no celery in the special fried rice, due to my husband not being able to tolerate it and when we got home it had celery in it! They had asked us if it was because of an allergy and we had said yes, to ensure that it was taken seriously. This was very unpleasant for my husband but could have been life threatening for someone with a severe allergy. Not sure we'll be ordering from...

As a customer New Sage Silver River for many years I regret we shall no longer be using them. On Sunday I ordered my usual crispy lemon chicken, beef in green peppers rice, and chicken balls. On getting the meal home I found the lemon chicken was mostly fried batter and the remaining chicken was in a pale soft batter which was far from crispy, the beef was tough and the rice cold. Not usually one to complain I phoned to express my disappointment, the young lady taking the call was very polite and apologetic and said she would discuss this with the 'kitchen', a conversation ensued from which I was advised I would be offered a 10% discount on my next purchase. I said I thought this was insufficient and felt a refund of at least the cost of the lemon chicken was reasonable but apparently the 'kitchen' was adamant. If this the way New Sage Silver River treat their customers you might want to consider going elsewhere as clearly customer satisfaction is not a high...

Freshly made dishes. Reasonable pricing. Large portion sizes. I thoroughly recommend you try this place out! Here's my recent experience:

I ordered satay chicken skewers starter and beef with green peppers and black bean sauce as my main.

The green peppers and onions in my main was fresh and of good quality. Beef pieces were thankfully non-fatty/lean and plenty.

Skewer chicken tasted fresh - let down slightly by the overly salty satay sauce.

Dishes were clearly handmade to order. Food portion size was large. Prices were quite good, mostly on the lower-end (takeaway is in a working-class area).

Food hygiene rating for this takeaway is pretty high (4 out of 5) -- this is a good sign that the owners care and make an effort behind the scenes.

Friendly receptionist who explained the takeaway's history. Family owned business run by very hard working first-generation Chinese family who run...