Lounge — Local services in Metropolitan Borough of Solihull

I’m not usually one to leave reviews but, I just had to. I cannot stress enough how much I’ve fallen in love with this brand with only one order.

First of all, not only are all the items gorgeous, but they’re comfortable too. It’s very rare that you get both, and I’m used to settling for one or the other.

The use of inclusive modelling and marketing is also genius. Body positivity and empowerment is something I personally value, but it goes deeper than that. Being able to see how the sets fit on someone with a body close to mine helps me to not just feel seen and heard, but also to make a conscious choice as a consumer, knowing how something will look on me. To add to this point, larger girls aren’t forced into dull and higher coverage sets than their thin counterparts, and any woman of any size can feel confident with that change of shopping experience alone. There’s not even a real need to enter my size at all. Once I went through the online “fitting room”, it gave me sizes it immediately enters into any product I look at, and only shows me what is in stock for me. I was sceptical about how well it would work but, the fit was perfect.

Their range, quality, and prices match each other. To buy a set is the same price I would normally pay at my usual place, but for such better quality that I can’t help but make the switch. They also have not only underwear but lingerie, swimwear, loungewear, sleep wear - they even have stuff for men! Perfect - I never have to go anywhere else!

Shipping worked out well for me, we’ve had significant delays due to the pandemic and it still came a week earlier than expected. Fantastic customer service, with a slip included in the package directing me what to do if I wasn’t satisfied with my purchase - fortunately I very much was.

My only real criticisms would be that I need a restock to come through soon, as I believe I am a common size, and most things are currently out of stock for me. When it does come in, however, I’m for sure ordering again. Also, biodegradable/less packaging would be ideal!

This brand is a breath of fresh air! So looking forward to future...

The products themselves are very good quality. Unfortunately I am very athletically built (muscular thighs and small waist) and the products did not fit me the way I'd hoped. Very nice material though. Soft and cozy. I would also like to mention that the customer service was outstanding. The rep that helped me, Chelsea Whitehouse, was very kind and attentive to my concerns. Her professional approach made me feel good about shopping with them and even though the items I picked didn't work out, I will still probably shop with them in the future knowing their customer service staff is so helpful. Chelsea knew I was concerned about my merchandise reaching them within the return policy time because I live in the US, but she assured me she would put a note on my order so they would know I sent my products back as soon as possible. Sure enough I received an email today saying my refund was being processed! All in all good experience. Would definitely recommend. Thank you Chelsea Whitehouse and Lounge for the excellent shopping and customer service...

Finding the right bra is an endless chore or was an endless chore. When you take every bra out of your drawer and make room for the ones that really fit well, no more awkward and annoying Cup “gap” and look and feel like those lingerie models their always posting. My husband turned me on to Lounge, a set of leggings and sports bra and a sexy balcony set. I got them for Christmas and tried them on immediately. The leggings are very comfortable and paired with the top, it’s a perfect around the house, ya know lounging. The bra fit really really well, a lot of my issues were no longer my issues. Cup gappage, uncomfortable materials and plane Jane styles. I easily exchanged the panty size and placed another order for more sets. They have great colors and looks, always updating their styles. Check out their apparel, super cute hoodies, pants and shorts. I admit the hubby does spoil me with Lounge, but when it’s so affordable and makes my body look and feel fantastic....then it’s a no brainer! Love...