Java Roastery Solihull — Restaurant in Metropolitan Borough of Solihull

Edit: We have returned to Java Lounge Blythe Valley park today and I must say we have thoroughly enjoyed our visit. My coffee was beautifully made and delicious and the children loved their milkshakes. The bearded cheerful chap that made the drinks was attentive and we felt well looked after. We will be returning in future. Thank you.

Original review:

We have driven past it so many times on our way to and back from VA, so anticipation was building up. We finally stopped off for the first time at Blythe Valley Java Lounge to have a drink on 24/11/18 at around 4pm.

First impression was great - decor is lovely, it was clean and welcoming.

My children have chosen 2 milkshakes and I went for caramel nutty latte ( or something along those lines, can’t remember exact name). Kids loved their shakes, but my latte was sickening sweet, there must have been a third of a cup or more syrup there. I could not drink it.

I raised the issue at the till with a person who made the drink but he said that’s just how it is, it’s caramel after all. I have had caramel lattes from most other established coffee chains including one that is a fast food and never had to leave the drink barely touched.

To sum it up, even though my children loved their drinks, we will not be returning as I left very...

If there was an option for zero stars I would have given that. 1 star seems generous. My 70 year old mother visited the Blythe Valley location today, and what she told me has left me shocked and appalled. After ordering a wrap, a cake a bottle of water and a large latte she politely asked the server if he would be so kind to simply carry the coffee outside for her as she was holding everything else and didn't have a spare hand free. A simple request one would think. Not at Java...even though there was no one else in the que at this point. The server refused point blank to help stating they don't offer table service. To me they clearly dont offer customer service either, as the small request would have taken only a matter of moments to complete but the server couldn't care less and repeatedly refused to offer the smallest gesture of kindness. I can tell you now she will not be returning to this establishment and would rather go to the Costa machine at the co op as she will most likely get better service from a machine than...

I have a delicious coffee here 6 days a week after my gym session. The cafe is very welcoming and the staff are helpful and very friendly. As an ex customer service manager for 2 large organisations I know excellent customer service when I see it and the staff here are some of the best I have seen. So I was surprised to see a very rude review from a "single female" a couple of days ago. She must have been having a bad day because Chris and his staff would not act in the way she has accused them of. Life is too short to be angry and cruel single female. Why not take the time to speak to the staff and sort this out instead of making such vile accusations? Your words were very hurtful and overtly racist to the team and the customers that...