The Leisuredrome — Local services in Scotland

I had a really frustrating experience with the reception service. My girls were given a time slot for soft play, but there was a misunderstanding — they accidentally went to the playground instead. I was never clearly told by the receptionist that we needed to wait on the ground level, and there was no proper communication about the process.

By the time I returned to confirm and pay for our slot (after already being handed the access card), I was told the space had been given to another family. Even though we had a confirmed slot, they refused to let us in and told us we’d have to wait another two hours. The lack of clarity and poor handling of the situation made it feel like we were being blamed for their communication failure. Extremely disappointing service — it felt unfair and...

I went to check out the facilities for wheelchair user to go swimming. Well East Dumbartonshire you should be ashamed!

In general the whole centre needs brought into the 21st century in regards to access. Car Park very uneven, as is the poor quality of ramp. All very dull in reception are, sure this would be a hindrance to someone with poor sight. There is no specific accessible changing room, no hoist to transfer and at the poolside just a very old looking pole with seat, how does anyone with mobility issues transfer onto it??

Can I just say the gentleman on reception was helpful but only new and felt that perhaps staff training on access info needs looked at.

This is very poor for ED council, needs a...

3 pools, 2 smaller ones for young kids which are really warm and clean, the larger pool is good too but a bit grubby if you happen to look down when swimming. The large adult pool is pretty deep and usually not too cold but with lots of swimming clubs on it's usually only half the main pool you have access too. The showers are terrible on one side with almost zero pressure while the other side is ok. The staff are great and over all it's a great centre especially for families with babies/young kids due to the smaller pools being really warm, they also have a flume that opens on a Saturday that the kids love. It has multiple viewings areas and a nice cafe, lots of parking too with...