Xcite Linlithgow — Local services in Scotland

Overall a lovely gym and venue but very disappointed by the customer service. Cancelled my membership due to moving house which is over 100 miles away, when we got our move date we were 1 day past the cut off point for the gyms 4 weeks notice. I got in touch and explained my situation that I’d be moving out of the area in 3 weeks time and unable to use the gym. They insisted that I still pay one more months payment of £76 for my joint membership, a cost that is less than ideal considering moving is already expensive to begin with. So I’m now paying for an extra months membership for a gym I can’t even use. I understand there is a contract to honor however, I spent around 6 years working in gyms and in my experience if someone is moving away, the gyms would always provide a little leeway considering the circumstances. Unfortunately Xcite were more interested in receiving £76 than they were in providing a good customer service…. Disappointing. The reason for my poor review is less to do with money and more the principal, it would have been easy for you to be accommodating but you simply...

Lifeguard named ross made my kids and their friends uncomfortable with the constant staring - ross did not move his eyes away from anyone else but my kids - It was never clarified that the sessions where 50-60 minutes, and my kids paid full price for a session that only lasted 30 minutes! There was no confirmation that this session would be shorter than others. And so left with little to no money In their pockets for the rest of their fun day out! When my kids did the responsible thing and phoned up to complain, ross who was now working at the front desk was cold and uncaring (and a little bit rude) to them over the phone. When this was brought to the attention of the manager on shift (the blonde one) she was condescending and immature. Refunding less than half all the while telling them ‘they are sorry they felt that happened’. The staff in this place are not suitable for customer service. Get...

Good swimming pool. My two year old really loved going there.

Large car park area with free parking.

Entry price is reasonable and they stock a small selection of swimwear / swim accessories and swim nappies.

Changing rooms are a good size, however not many parents & child cubicles. There are plenty coin operated lockers (£1) and hairdryers are free to use.

There are two areas to the pool:

A shallow beached pool area (approx 0.5m at deepest) has various plastic animals that have water flowing out of them and a small rainbow themed slide. Children need to be supervised whilst playing in this area.

A main pool for swimming. The water is pretty warm as far as swimming pools go. A lot better than some I have been in meaning you can stay in a little while longer.

A steam room is also...