KC Sofas Castleford — Local services in Wakefield

Terrible quality and terrible customer service, keep your money and go elsewhere, that what I wish we'd have been told before buying from them.

We had 3 inspection visits to prove our sofa was of poor quality and they still did not believe us. the 1st inspection did get us a replacement cushion and fix the leg which was damaged on deliver. a couple of weeks later, the same fault occurred with the replacement cushions.

The 2nd visit told us the cushion foam was faulty again but then put in his report there was no faults found, even though he told us there were,

The 3rd visit did the same, told us it was faulty but then put his report in to say no faults found. luckily we recorded this visit and had proof the engineer told us different to what was put in his report, although KC decided to spin it in their favour.

After these 3 visits the customer service manger Sam, who in my opinion should not be anywhere near customers with the attitude she has, told us "there is no fault, case closed". Even though there was clearly a recurring fault.

So we contacted the finance company who helped us prove the sofa was faulty. we got an independent inspection from a company called Barrdale, who I cannot recommend enough if you find yourself in a similar position. They came and used a laser to show the sofa had dents in it, did a professional inspection, which the likes of Homeserver (the company KC use) have never seen. They found the sofa had Pile Distortion, Fabrice pile shading, the stitch was of poor quality and coming apart which wasn't picked up by Homeserve either. the report found the sofa had that much wrong with it, it would have cost more than it was worth it repair it.

So in the end we have managed to prove the poor quality of the sofa and a full refund and return of the sofa. which KC had the nerve to think they have done in goodwill, I think they need to look up the term 'Goodwill'. Goodwill would have been we as the customer weren't happy with the sofa after all their inspections and decided as a goodwill gesture they would take the sofa back. Not having us go through the finance to get an independent inspection to prove it ourselves, if the finance company wasn't involved we'd still be made to keep the sofa and pay for it. A goodwill gesture isn't taking back the sofa so that the relationship with the finance company isn't damaged.

I'm sure I will get a response to this by saying they've followed procured and how Homeserve are such professionals. If you really think they're professions I suggest you go on any review platform and look at how many unhappy customers they have.

Then you have the 2nd company they sent out, Castalan. With a big 1 star review, doesn't get any worse than that.

I'm sure they will say they did their part but if that were the case an inspection by a company with no link to themselves should have found the same as Homeserve and Castalan, not the complete opposite. They can say they're in no way linked to these companies but I think the above proves different. it seems odd that 2 engineers would say the sofa is faulty but then the report gets back to the manufacturer and all of a sudden its no faults found.

The issue you have is KC Sofas sits in the middle of their manufacturer and the inspection companies, so you are back an forth between all 3. you can't speak with the inspection companies or the manufacturer directly only KC Sofas. KC just deflect any blame or responsibility to Homeserve or the manufacturer.

The one thing I will say is the guy at the Castleford showroom is very friendly and helpful, he's the only positive part of our whole experience with them. If there was a main company page on google I'd have left the review on their page not on the Castleford showroom as our problem was...

Called into the Castleford showroom on Wednesday 27 November “just to have a look around. Being new to the area we didn’t know what to expect.

We were pleasantly surprised by how nice and well stocked it was. We had a look around and was greeted by Steve who politely introduced himself and invited us to take our time and ask him if we needed anything at all.

We looked around and when we had a few questions we approached Steve who spent some time answering our questions and explaining various things. We eventually decided that we wanted prices on 2 possible suites which he was happy to calculate. He then informed us that there was a much cheaper option on one of them in the form of one they had in stock. A salesman that doesn’t try to up sell you or sell the most expensive option is something of a novelty!

Having opted for the later the suite was delivered exactly 1 week later within the time window arranged. The delivery team contacting us with an exact time of arrival that they stuck to. They unpacked the suite, assembled it, placed it exactly how we wanted it, explained exactly how everything worked and did everything to make sure we were completely satisfied.

Highly recommend KC Sofas and we will definitely be...

I absolutely cannot fault this company at all. Even from the initial wandering around the showroom we were left alone to have a really good mingle around. We approached Steven and told him what we were after and he pointed us in the direction (and availability) of what we might be interested in and again, we were left to our own to discuss amongst ourselves.

Eventually, we picked the sofa that we liked and Steven gave us our options for colours and orientation (it was a chaise). Everything in the store could not have been easier.

We were told that there was a 6-8 delay on delivery (we ordered just before Christmas and they were closed for two weeks) and exactly 6 weeks later we got a phone call to arrange a delivery slot.

The delivery guys, again, could not have been nicer. Nathan and Tyler were efficient and polite. They assembled the sofa quickly and they were off with their next delivery.

The sofa itself is amazing. Fantastic quality, handmade in the UK with four matching (equally well made) cushions, and all for cheaper than a do-it-yourself, flat pack sofa from IKEA.

Incredible value and service. Fully recommend...