Harford Home Furniture & Mattress — Local services in Aberdeen

As much as I'd like to give this business 5 stars, I'm being generous giving 3. On August 14, 2020 We purchased a Winners Only bedroom set for my daughter's birthday. We were given a 8/10 week ETA (thanks to Covid) but not a big deal. Our set arrived and the manager called me to inform me that the wrong dresser was sent. I could either take the bed and nightstand and wait an additional 6 weeks for the correct dresser, or have them hold everything until the correct dresser was sent. I chose the latter. I received a phone call on the last week of October Stating the correct dresser had arrived at the store. They brought out my set on Nov 29th and I was shocked to find that when the men unpacked the dresser there was a great deal of damage to the corner of it. I was really upset; the delivery guy told me to contact the store and they would have to order another. I was extremely disappointed that it was almost December and we still didn't have a bedroom set we ordered in August!! I would have thought the manager would have personally called me to apologize for the accident and inform me when my replacement would come in. NOT SO. My husband and I drove to the store and let him know that we were frustrated with what had happened. He seemed pretty much, unapologetic; said he would order us another. No big deal in his opinion. After talking to him for at least 10 minutes, explaining our frustration, he said " what do you want me to do?" My husband said "maybe a percentage off, due to all the issues that weren't our fault" The manager said that he would get the dresser in, then we would take about it. Well. The dresser finally arrived after Christmas. I paid the final amount. No compensation for anything. I won't...

Purchased two custom pieces from Harford Home. When the 3piece couch with power recline and head rest (the more expensive customizations) arrived it appeared defective. I explained to the owner that one section of the couch appeared warped or lopsided. I was brushed off originally and instructed the pieces need to be “fluffed”. When I sent photos explaining my concern, I was told that it’s a custom piece and there are no options other than to have a technician come look at it. I was told this would probably be at a cost to me as the owner didn’t feel there was an issue. He noted if there was an issue (that would be covered under the warranty) the technicians visit and fixes would be covered. However, when I still complained that my expectations were not met for a custom piece, I was again dismissed and given a flippant remark to the effect of their product is a “Volkswagen not a Mercedes”. Well if I’m buying custom pieces that have top end customizations, yes, I do expect better customer service. I also expect it when I am paying Mercedes prices. Additionally, I explained the quality issues, and I was again told that their product was superior to other furniture companies. However, he explained that the items were only superior for the mechanics because the warranty covers 3 years for power features. Morale of the story - do not buy from this store. If you are going to purchase furniture go anywhere else. As the owner even said the benefit of this store is just the mechanics, so if that’s not a priority for you...

The staff are as sweet as freshly sifted confectionery sugar on a warm gooey funnel cake at the county fair while they are wooing you with their knowledge of all things interior design. After having agreed on pricing, delivery dates, etc. money is exchanged and you leave believing you just had a delightful experience with such honest people. Then a couple days later the calls start coming in to change the delivery dates, so 2-3 weeks becomes 4-6+ weeks after which you have to start calling them because they no longer update you on your order status. That sweet lady and polite gentleman that helped you while you were choosing all that furniture isn’t quite as helpful now that you are asking them to make some calls and find out where your furniture is. To add insult to injury no apologies are offered. 6 MONTHS later we received our full order. We did have to send one piece back because of damage which was very obvious so I’m not sure if they inspect the furniture ahead of time or not. Funnel cake wasn’t going through my mind by the end of this disastrous experience, soggy fries in multiple days old oil was. It was a shame because we had purchased all of our kitchen, dining room, and living room furniture at Harford Home and had planned to redecorate our bedroom next with pieces from the store. After this experience Harford Home is the last place that we would go...