Hodges Hardware — Local services in Aberdeen

I have never been to this place, when I set my GPS to bring me and arrived I actually wondered if I had the correct info. This place looks like a hoarding lot with a bunch of trash in the parking lot, from toilets to tables to garden equipment. Walking in I was “greeted” by a cat who jumped to my feet. Absolutely disgusting and unacceptable for a business to have a cat jump on people. I waited a few minutes and all of the sudden I hear a man asking if he could help me with anything. I approached him after walking trough the clutter of this place (the outside is just a hint of what this place is on the inside) and asked for the part I was there to get. He laughed to my face saying “universal”? That doesn’t help me. His body language was so insulting, laughing in between sentences as if I was stupid. I was there to get a part, not to be insulted by him. I have never been treated this way. I know man usually assume us females don’t know anything, but I am not an idiot. I wonder if he talks to everyone this way or not. I would love to go back with my husband to see what treatment he gets. Bottom line, after being insulted just because I didn’t know exactly the name of the part but I did have a picture and measurements I just turned around and left. Is not like me to do this, especially to not say thank you but I honestly just walked out. This guy is probably the one always blaming large corporations taking his “business ” but he does absolutely nothing to keep his. I wouldn’t recommend this “business” to anyone. The way this guy made me feel was not ok. Good luck staying...

Today is a day when Hodges lost my business. I noticed several weeks ago they had several pieces of siding that matched what is on my house. I checked with them on price and it was quite reasonable. I work 2 jobs. I had off today (Sunday) hopped in my car and off to Hodges I went not even thinking it was Sunday and they may be closed. In any event I pulled into the small parking lot and noticed no other cars but it still didn't occur to me that they were closed. I pulled my piece of siding out of my car to compare it to what was in their bin. There were a couple pieces that were close so I thought I would make a purchase. Just as I was deciding a guy came over to me and asked if he could help me. I explained what I was doing and asked him if he thought I had a good match. I asked if he worked their he said yes I own the place. And with that he said we're closed on Sunday come back tomorrow. I told him that wouldn't be possible could I pay cash and take the 2 pieces of siding with me. He said NO this is not a serve yourself business and walked away from me. Clearly, he was accusing me of trying to steal 2 pieces of siding. He acted like he caught me doing something wrong. I have NEVER taken anything that I didn't pay for or wasn't mine!!! My wife and I enjoyed occasionally walking through the store to see what things we could find but today that interest in shopping in this...

Terrible customer service. Hodges is known for carrying hard-to-find items & parts for older appliances; and their poor attitudes show it. They act as if you HAVE to spend your money there. I was put on hold for over 15 minutes and forgotten about. I was just about to hang up when Gary answered. When I told Gary I had been on hold for 15 minutes, he actually LAUGHED. No apology. Nothing. This is not my first experience with Hodges horrible customer service and attitudes. My best advice to is locate another store that cares about treating their clients with respect & dignity....