Twenty-Five Trading Co. — Local services in Ada

I would not trust this business. They should make their policy more clear at drop off. I am out a bag I never intended to donate and all my items at no fault of my own.

I feel completely scammed by this business. I have consigned here before but they must have changed the policy since I’ve been last.

I dropped off about 20 items and a PINK bag with a white label, per usual instructions, including my name, updated phone number, and a note directing that I would like all items to not be donated and the bag is not for sale.

I called back about a month later where the associate told me I hadn’t dropped anything recently. Then she said they sent me a text. Apparently, my number wasn’t updated so it’s my fault I did not get my items within 48 hours.

What was the point in writing my phone number on the bag for them to use an old one? I had no idea of the policy. Was not told anything about it at drop off. Now I’m out of a bag I never intended to even sell and all of my items. Completely unprofessional and shady. Not to mention, the young lady on the phone was very unbecoming given the circumstances. Customer service is apparently at an all time low here.

The (in my opinion opportunistic and shady) policy needs to be more clear. Not a way to run an honest business. I will not be returning here and would recommend you do not trust them to honestly...

I really do love this store, they have so many options and really cute styles! I definitely understand that some of the items I brought in are either not in style or not in season. But when I brought my bags in the girl went through them right in front of me and took less than a minute to go through all three bags. There’s no way she looked at every single piece, and I have pieces in here that I know for a fact are in style and in season. I would just suggest that you look through people’s clothing after they have stepped aside… especially if you’re not gonna even take the time to look at...

went in with two trash bags of clothes and they wouldn’t take a single thing. they took a pair of shoes which were brand new ,never got a confirmation text ,never told me if they sold i had to call and find out myself to get my portion and i only get 36 dollars and it was a brand new pair of nike dunks and the woman i called was the worst customer service...