Ronnie's Cycle Sales & Services Inc — Local services in Adams

I went in to Ronnie's of Adams to buy a bike and at first I was ignored, I guess because I don't look like a biker, whatever that is, and then I was handed off to a shady salesman, Jeremy, who all but refused to tell me the prices of the used bikes on display (there were no prices on them) until I told him what I was looking to spend. First alarm bell. What's to stop him from increasing the value on bikes that would normally sell for less, if I can afford it?

Finally, he showed me a bike that I liked in my price range, gave me a $700 trade-in offer on my old (very old) bike, and I went in to talk to the finance person, who, although very pleasant, asked me what I wanted my monthly payments to be. Second alarm bell. By giving my monthly payment wishes, she can manipulate their profit by raising the interest rate if there is room to do so.

We worked out a deal and I was approved for the financing later that day with plans to come pick up the bike the next.

When I got back home I looked the bike up on their website and found that it was advertised at $700 less than I was buying it for. So in essence, they were making me pay for my own trade-in! Whoa. Third alarm bell.

I called them on it and the salesman, Jeremy, had to 'talk to his manager.' Fourth alarm bell. By then I was ready to walk and in fact decided to offer $200 less than the advertised price as a penalty for their dishonesty. (Who knows how many other people they've done this too? They should give me the bike for free!)

When Jeremy came back on the phone he said that the web guy screwed up and put the Blue Book value on the site instead of the retail price. I however, had already looked up the value and knew that was a lie. He kept saying, come on in and we'll talk about it. More alarm bells. Once they get you in person, they can take advantage of your politeness and the hard sell continues.

He then said that his manager would meet me halfway, which was still almost $1000 above Blue Book (there were some accessories, but they definitely weren't worth $1000). I realized at this point that this business was completely dishonest and if I did buy the bike I wouldn't be able to trust them on parts, service or anything else. So I said no thanks and hung up the phone.

I was not surprised when Jeremy called back about 10 minutes later and said that 'he didn't want any unhappy customers' and that I could have the bike for the advertised price. No, thank you! I went out the same day and found almost the same bike, a couple of years older, for about $2K less, ironically at the Ronnie's of Pittsfield, where I found a completely different attitude, like night and day. Even though I'm still giving Ronnie's my money and indirectly supporting the Adams store, at least the Pittsfield guys are getting the commission. They were professional, polite and very upfront about the sale.

I will never go back to Ronnie's of Adams again, for any reason. I don't care if I break down right in front of the store. I'll push the bike...

Bought a $30,000 side by side from them in the spring and my brother bought a $12,000 one, (we spent about $42,000 dollars together) now I’m interested in trading mine in for something else and they are telling me they aren’t interested my machine AT ALL for trade, wouldnt even give me a offer. Meanwhile all over the website it says “top dollar for your trade”, “we will buy your machine”, not true. They should probably tell you that before you buy it, that once you leave it’s worth nothing to them. They lost my business. This was my second side by side I’ve purchased brand new this year, could’ve had a life long customer that doesn’t buy the cheap stuff. You shouldn’t sell a machine that you won’t take on trade 6 months later. Unbelievable. Don’t not recommend. And also, I found a random dealer that I never have heard of that will take it on trade, but the place you spent $30,000 on the top of the line machine won’t take it....

If it was an option I wouldn’t even put a star! Bought a 2024 spark trixx from Dylan the sales rep and never did they ever start this machine! Has 0 hours and when I got home and a week or 2 later launched it when weather was nice wouldn’t start! Brand new machine I paddled my way back… yes I should have started it on trailer but I was so excited brand new jetski didn’t think twice about it so I went to a local dealer got a battery started it up ran good went away from dock wouldn’t go over 5mph and I did start it at the end of the dock in 15ft of water!! Did not suck anything up so Dylan says I could bring it in to them as they are 2 hours away so I said no it should have been in good running order when I left I said are you going to pick it up from my house? He tells me for a fee! I would never recommend this dealer to...