Carpet Studio Flooring America — Local services in Alaiedon Township

$11,000 worth of flooring paid in full and I can't get store manager Tomas Almazan to respond to my emails for repair and replacement and the owner Scott Kemsley doesn't seem to care to intervene either. Install dates 7/8-7/21/2020 and here it is 9/10 already. Kitchen plank needs some sort of adjustment under 1 sales contract and carpet has a serious seam problem in the living room plus a hole in the carpet at the stairway and major carpet knife over cut at a register that requires replacement of this 12 feet section of this room and over cutting in various places throughout the house. The installer has been back twice, a little glue, a microwave, and took pictures. Update 11/15/2020 nearly four months after carpet installation of 7/20-21:Carpet studio hoped to blame Shaw the manufacturer of the carpet so Shaw hired an inspector to review the carpeting on 9/23. They found that the problem was in installation in that they didn’t seal the seams before laminating them with seam tape which didn’t stick to the carpet in some spots either. I didn’t get a copy of this report until 11/2. Tomas Almazan store manager called me on 10/27 and said they were going to replace the living room carpet tomorrow and were cutting the material on that day. When they arrived on the 28th they were empty handed and said they thought they could just redo the seam. They heated it up and removed the seam tape, re-cut the seam and heated it back up to new seam tape. The rest of the house had these same seam problems which they just tried a band-aid approach. Again they did this seam in the same way they had before even after getting the report that they must use seam sealer. Tomas called me the next day and wanted to know if I was happy with the work which was sub-standard even after getting the report that every seam in the house looked like it did because they didn’t seal the seams and was just trying to get away with poor workmanship. Again this repair was no better. He says he ordered new carpet for the whole house and gave me an install date of 11/17 & 18 then says the arrival date will be toward the end of the month and has left me in wonder if anything will transpire. This fiasco all started when I hired their designer Heather through Houzz and her business (Wallflower designs) on that site in June and also taking her recommendation for Gomez Granite of Holland to which has done shoddy workmanship to a nice piece of quartz for my kitchen remodel. This has left me with over $13,700.00 in inexcusable workmanship that all took place in July on the 10th and 20th,21st. When I asked Heather to come and look at the problems initiated by her recommendations she refused stating that she had confidence in her design choices. I’ve spent over $18,000.00 with Heather and have nothing to show for but proof of what a bad decision I’ve made and plenty of posted pictures. She should have told the shop from Holland that if I am going to recommend you to my clients/neighbors, you’d better give them the quality they pay for and should be telling her bosses at Carpet Studio as well. I’ve had so many people in my house, some masked, some not and I don’t know if their waiting to see if I’ll get sick and die so they don’t spend anymore of their profit but I know they are advertising plenty to get new victims hoping that their inability to follow installation standards on my investment goes away. WHICH IT WILL NOT. So in conclusion, there was an independent inspection stating they installed incorrectly and they tried to get me to give up and accept their craftsmanship and in-ability to follow installation standards. That’s the family atmosphere you’ve been reading about at Carpet Studio. When you do a whole house you have to move everything out and if that’s frustrating you, wait till you have to experience it again months later because of Carpet Studio- Flooring America. A special thank you to Heather. Update 2/4/21 I just found out Heather told Houzz that she refunded her fees so they would take down her bad review there. She is dishonest and...

Horrid experience with this place. Ben (in store) was great and worked hard to get us a great deal on what we wanted. Then the day of installation, it all went south. Installers were late, rude, made a huge mess tearing out old carpet and then laid my NEW carpet on the street in dirt, right next to sewer drain, to measure and cut to put on my stairs. When I said something, installer got an attitude and was nasty to me. I went to call the store, and they literally packed up and left. Left me with no carpet and a bunch of exposed carpet tack strips that were a safety issue. They then lied and said they didn't put new carpet in the dirt and that my old carpet was "urine soaked" (from my dog who had been dead two years!!). I ended up getting all my money back but had inconvenience of exposed tacks and no carpet until I could get someone else. The owner and general manager were nasty, made a bunch of excuses for installers horrible, unprofessional behavior, and never once apologized. I would NEVER use this company again. I realize I was not their biggest sale that week, but it says A LOT about a company on how they treat the average customer. Go spend your money elsewhere, trust me you'll be sorry if...

I have had Carpet Studio/Flooring America install my flooring needs for over 25 years. Every experience has been excellent as they always stand behind their word and workmanship. Last year in July, I dealt with John, an excellent communicator that patiently explained the process needed to address my complex flooring issues and then successfully resolved the issue! Then, in August and September 2025, Flooring America installed luxury vinyl plank and natural hardwood floors in my new addition. Words do not describe how beautiful it all looks! AJ and Roger were superb and conscientious in all aspects, including asking whether I had any concerns with the layout, etc. My salesperson, Alex was excellent in his customer service and attention to detail. And, Tom Almazon personally reached out to me and participated in this venture as there were many obstacles for me. I have no doubts about the integrity and quality workmanship of the owners, sales personnel and flooring installers at Flooring America. I would not hesitate to recommend them for any project!It might be less expensive someplace else, but the workmanship, guarantee and integrity are well worth the added expense - for...