Sports Unlimited — Local services in Alpena Township

I would avoid this place and head south to Jay's in Tawas. I had recently purchased a camper and needed a weight distribution hitch. They told me 500 over the phone and then charged me 700 when I got there. I ended up getting one from a friend and never used it so I returned it the next day and the sales man made me feel like I was putting him out for returning it.(probably gets commission) I ended up buying a 1800 dollar generator from them anyway.(much nicer then) I then found the next day that the converter was blowing fuses and not charging. They had replaced it for the original owner just a few months before I bought it. I called they said they couldn't even look at it for 2 weeks. I had already made plans so I called Jay's. They had me come in the next business day. It took the tech at Jay's 10 minutes to tell me the convert was faulty. The tech then called them and told them the converter wasn't working correctly. I was standing right next to the tech and could here the whole conversation. They guy from Sports unlimited proceeded to tell I had no warranty claim and began bad mouthing me to the guy. I am almost sure it was the same guy I had just bought the generator from, same weasely voice. The guy from Jay's said he would send me there way because they had one in stock. I instead decided to just pick it up and have Jay's install it,they said they could do it in two days and would only take a couple hours. The the part I hated the most was giving these people more of my money, but Iike I said I was in a hurry. When i picked it up I asked about the warranty on the new converter and she told me I had to contact the manufacturer my self. When I opened the paperwork that came with the converter it planely states that a certified dealer has to call and make the claim. Well that's my story, take anyway u like but I will never set foot in...

Amazing service and super friendly. Being in retail service for almost 20 years now I understand what it takes to provide good service and what it means to take care of customers. Having an issue and breaking one of my awning arms with some rain we got one morning I searched all over northern Michigan and Jimmy and Unlimited Sports was the only one willing to help me. After checking inventory to make sure he had the correct arm for my camper that I rented from another company he called me back and let me know he had what I was looking for. After driving up to the store we were greeted with a friendly hello and what can we help you with today and it was just a couple minute wait until they wrapped up with one customer to take care of us. He was extremely helpful and even gave me a socket extender to make sure I could screw the new lag bolts into the new trailer. Everything went smooth taking the old arm off and placing the new one on.

I was beyond thankful for the service that was provided to me at Unlimited Sports and if I ever need any type of work or in the market for an ATV or Camper I will be making a call to...

My husband and I have been stopping and looking at campers at SU for quite a while. Two years ago we bought a used tt at their Tawas location, it was missing a stabilizer jack. My husband stopped at SU and talked to Doreen, she said no problem and gave him a replacement jack.

There has never been high pressure sales, Doreen has always been upfront, honest, and very helpful with us.

A couple of weeks ago we went to look at a 2016 Jayco, it was gorgeous, so we went through the process, we were going to pick it up last Friday, on the way there I decided to find out how much more a month the 2019 twin would be; for a few dollars more, we have a brand new tt.

The service department had the 2016 ready to go. After we decided to get the 2019 they worked through their lunch to get it ready for us to take home that day, so yes if you are looking for an RV or ATV I recommend SU!

Thank you Doreen, Jim, and all the staff at Sports Unlimited...