Heritage Park Theatre — Local services in Altus

I have never been to a worse theater than this Heritage Park in Altus. I've lived in Altus for four years now. Unfortunately, I have been to this theater many times for different reasons. I've always thought it is a bad theater. It smells terrible in the theater rooms. I've been to nicer dollar theaters including the Crossroads Dollar Theater in South OKC. I’d like to state that there have been shootings in the mall within walking distance of that theater. I would GLADLY pay to see a movie there whereas I will NEVER return to this theater. Sadly, I’ve realized that this place is only getting worse. My experience Tuesday January 8, 2013 was as follows; our movie (Les Miserables) was scheduled to begin at 7:00pm. It began at 7:14pm and (I assume because it was so far beyond the scheduled time) all previews were skipped. I personally enjoy the previews because I like to know what movies are coming out. We only have Netflix in our home and therefore do not see previews on TV. As the locals will no doubt tell you, we expected to listen to the movies playing to the right and the left of our theater room, as happens during every movie they play. We listened to the Hobbit on our right and to some movie with a lot of shooting on our left. I promise you if you go here you WILL hear the movies next to you and be annoyed. Furthermore, in the last 20 minutes of our movie the screen went black while the movie was still playing. A friend of mine (who I did not know was there until the next day at work) went to inform the employees what happened. The manager rewound the movie, but then it was widescreen and to condensed to be visually enjoyable. Then, AGAIN it black screened. At this point I was very frustrated. My wife and I left the theater room and asked for a refund. An employee attempted to give us two free tickets instead of our refund. I told him, “I’m sorry. We don’t want tickets to return. We would like our money back.” He had to get the manager. The manager told us that he could not give us a refund because we had already watched 90% of the movie. Although, I know people personally who have not received a refund very early in a movie that black screened at this theater. If I had not already had a terrible experience during this movie I would understand not receiving a refund after watching the majority of a movie. However, I cannot understand paying $16 for two black screens, the soundtracks to two other movies, starting late, and skipping the previews because the movie started late. The manager then offered us two tickets to any movie 3D or not, but we could not have a refund. I said, “Thank you, but we will not be returning to this theater.” We did not accept his tickets. That night was the 3 year anniversary for my wife and I. We are both full time college students and she had to start her semester the next day. This theater turned what was supposed to be a good evening with my wife into a frustrating disappointment. I promise you that you will regret seeing a movie here even if your experience is not as terrible as my experience that night. Go to Lawton or Elk City. They have nice theaters that will give you the experience for...

When the theatre first opened some 20 odd yrs ago, it had 3 theatres. They expanded to I believe 6 theatres without expanding the outer walls or installing adequate (if any) sound proofing, which results in hearing two movies at the same time. The theatres are of varying size, with the first two looking like you are sitting close to a widescreen TV.(slight exaggeration) and the further in ones being of similar size for newer releases or major movies. Theatre is ALWAYS cold when you first enter, requiring a sweater of light jacket year round (wear shorts at your own peril) Once it shuts off, it is off for good and you end up feeling stuffy and too warm. For the size theatre it is, the food/candy prices are ridiculously high. Even a bottle of water is costly. Popcorn is frequently good, but other times, not. Theatre is in bad need of an upgrade as it is looking dingy and old. But seats are comfortable enough, and it's the only game in town. I usually go see major movies (Marvel etc) in Lawton on the AMC LARGE screens. But for so so movies,, I go here. The staff is usually very friendly and accomodating. Ticket prices are reasonable. Beats a 100 mile round...

I'll give them a four, mainly because I've never got to watch a movie there but have tried. Here's my issue, I follow y'all's FB page and seen the new Twister's was playing. Since this is the only movie theater open late within a hr drive from me I decided to take my wife on date night. Drive an hour there just to be told the show is sold out! Guy wasn't rude but made the comment, what did I expect on opening night. Well I didn't expect that lol, maybe with a big movie on opening weekend it would be a really good idea to have a double feature on two screens. I mean it would double the revenue on that one movie and I guarantee no one else was even watching any other movies with that one being out. Maybe also update y'all's FB if shows are sold out in advance. Place seemed nice, people seemed nice, just wish I wouldn't have driven an HR for nothing lol, I could of just spent an extra 20 min and headed to OKC Instead. So if anyone is planning a trip down to Altus for the movies call in advance and make sure they even have...