Carpet One Floor & Home — Local services in Ames

I got a bid from Carpet One to do hardwood floors. I explained at the time of the bid and again when I agreed to have them do the work that it needed to be done by a certain date. This means they had 8 weeks notice of a time frame. The week of the proposed install I was called to ask if they could deliver the wood to acclimate to the house. I said this was fine. While here, the delivery man told me he would relay to them that I hadn't been given a time of arrival to do the job on that Friday. On the day of the install I got up at 6 am to move everything out of the room and I got a call at 8:01 that they weren't going to do it because the floor guy called in sick. When I explained I was frustrated because I literally couldn't be here again to let someone in, the reply was basically 'too bad, it's Friday, that's how it goes". I then left an email for Abby who initially set it up. NO return email or call to apologize or explain after 3 business days. I finally called and she offered to send someone out 2 weeks later, again with no apology. I reminded her how fast they were to demand the 50% down to order the wood to do the job, but they were pretty slow to keep a customer informed or apologize. She told me she would have to 'talk to her boss' about what I paid as a down payment and I have never received a phone call from the owner back. I would have at least given 2 stars but a few years ago I also asked for a bid and the guy never showed up. When I called, he replied that he had 'fallen asleep' at his desk. Never, ever will I attempt to...

I initially chose Carpet One Floor and Home because it was recommended to me by a friend who had had work done by them I have had two projects done which was carpet removed and laminate flooring installed. My initial contact was with Abby and I again used her for the second job. I highly recommend her for your needs. From the initial contact forward she was very professional and highly responsive to any concerns questions etc I had. She was very accommodating and made extra accommodations such as coming to my home to pick up payment saving me a trip to Ames. I would highly recommend her for your flooring needs My installer was Greg on both my jobs. Again I would highly recommend him for installation. My first job he was so accommodating and on time. He cleaned up everything when he was done and also moved my furniture. Explained everything before he started the job and when finished the floors were beautiful.I was so pleased when Abby said that he would be my installer on the second job. Excellent installation job on both jobs . Again I would absolutely recommend Carpet One Floor and Home and these two excellent people to deal...

We visited here for our vinyl plank flooring purchase. Originally was going to be more just to see what was available because we assumed we would get a better price at a big box store. The salesman that greeted us (Jerry, I believe) was very friendly and extremely knowledgeable. He guided us to exactly what we wanted in our price range and high quality to boot. Although we did visit the big box stores after, we ended up comparing our experiences there to Carpet One and they just didn't compare, so we returned and purchased from them. Product was ordered and delivered quickly. Then we purchased some transitions from Abby, who was very helpful. Overall a great experience. Don't skimp, buy...