Camping World RV Sales — Local services in Anderson

I originally posted a 5 star review but it needed to be updated. It seems appropriately matched to other people’s experiences of a good sales experience but horrible customer service after that. I know this is long but if you stick with me I’ll walk you through my experience and hopefully help you avoid the same pitfalls:

After months of research, my SO and I settled on a floorplan that we both loved – this is harder than one would think. There were only two models in 400 miles of our home. One was in Arizona and the other at Camping World in Redding. Camping World’s price was higher (even higher than having the Arizona unit shipped here) but I wanted to drive it before buying so we decided to take the 3.5-hour journey to Redding. We worked with Cliff and I explained to him the pricing issue but that it was negligible enough that if I liked the experience, I could purchase from Camping World. He said several times they were family oriented and just wanted to take care of us. I could have gone to CW and drove it and then had the AZ unit shipped closer and bought it for the cheaper price but that felt unethical. When I told Cliff that I had already been approved by a bank for 4.99% he seemed surprised at the rate but said whatever I’m comfortable with, that’s fine. So we drive it, like it, and decide to buy it. They explain they can get us 4.49% - I didn’t want a lot of hits to my credit but decided it was worth it to get the lower rate. This was my mistake.

Fast forward to a little less than a week later when I call Cliff and confirm that we are good to go at the 4.49% - he assures me we are. In fact, his exact words were “yep, it got approved right before I left for my day off.” I think it’s great and setup a day and time to come pick up the RV (again, a 3.5-hour journey one way). I take the day off of work and we leave in the morning for our 1pm appointment. Now, I assume the first part of that appointment would be the finance portion – you know make sure we’re all good before the new owner orientation. Apparently, that is not what CW does. They do the approximately 1-hour orientation first. Danny walked us through everything and honestly that’s why this is a two-star review. He was great!

Finally, we sit down with finance and the first words were “Okay, so we matched the rate you got on your own from the bank – 4.99%.” I tell her that the deal was 4.49% and that we were told it was already approved. She was quite knowledgeable and explained that while I qualified in every other way, the bank required a certain number of trade lines I didn’t meet. Now, I’m not an unreasonable person, I know things happen outside of others’ control, but the control they did have was to call me and tell me. Or not to tell me it was approved in the first place. They should have called in the morning before I drove for 3.5-hours. They should have told me when I walked in the door. They should have taken any moment except for that one to tell me. It wasn’t even “we know we thought we’d get 4.49% but…” So we decide to back out – really out of principle. My favorite part was when they said they could go as low as 4.74%. Wow, this means not only could they not get the rate they told me they got, they added points to the lowest rate I did get approved for. Completely shady… We left. Honestly, I would have taken the 4.74% had they said that in the first place. They wanted us to talk to another manager but they wasted enough of our time. Between gas for the trip, time off work, and the insurance that started at 12:01am that day since I thought I was driving it home, they actually cost us money. Be warned and don’t let them add points to your rate, or tell you they’ll get you something better.

I’m sure someone will post the normal customer service response stating they’re sorry that our experience didn’t meet their standards. Let me reply to that right now: everyone makes mistakes, how a company handles that mistake is what sets them apart and you already had that...

This is an updated 5 Star Rating and Review, correcting the 2 Star Rating pertaining to the Post below that I left last week. Within an hour of posting my original review I was contacted by Sean, (sp?), of Camping World. Unfortunately I was not available for his call but he left me a message to please contact him ASAP. He stated that he was very concerned about my review and would like some time to discuss my concerns. Within another hour I received a response from Camping World Corporate stating that they were concerned as well. I spoke with a nice young lady named Jessica who assured me that she would follow up on this situation and asked that I contact her if I needed any additional assistance. After a couple of days of phone tag I was contacted by Sean today and he assured me that my concerns would be addressed fairly. Long story short. After thirty minutes of conversation we came to what I feel was an amicable resolution that is more than fair and assures me that Camping World is very committed to their Customers Satisfaction! Thank You Sean, as well as everyone that I had the privilege to work with at Camping World! David Bigelow Lakehead, CA. I purchased a new 2021 Forest River Sierra Destination Trailer from a local seller. I needed to have an additional a/c unit added as well as two other minor items that needed to be addressed. I had the unit towed to Camping World about June 1st. Michael in the Parts Department was very accommodating and I paid for and ordered the unit. My trailer was braced and prewired for the a/c and the thermostat as well an empty space for an additional breaker. I also spoke about the possibility of having the unit washed and waxed as well as possibly relocating some entry step brackets from the patio door to the bedroom door. The unit was with them for over one month but I told them up front that I was not in a big hurry, wanting to do some lot prep before having it delivered. Everyone with Parts and Service was very professional and helpful. The problem came when I picked the unit up and was given my bill. The cost of the wash/wax had increased by $200.00. Asking why I was told that it took a couple of service hours to look at my step brackets and determine they were unable to move them. No estimates no calls...just $200.00 to tell me they were unable to change the brackets. In addition, I was charged $168.00 for the a/c thermostat which I was told did not come with the a/c. What? An a/c with no way to turn it on and off?? Again, the a/c was paid for in advance, over $1700.00, and I received no calls or additional estimates . Just the surprise of owing an additional $368.00 before I could pick up my unit. My experience with Camping World was a very good and accommodating one until the day I picked up my unit. We all know that $ is tight these days. The unknown addition of $368.00 to my Camping World bill really hurt and just doesn't seem right. David...

Do yourself a favor and steer clear of Camping World in Redding. I purchased a brand new trailer from them in May 2025, and I’ve been making payments ever since—yet I’ve barely had it in my possession for even a full month. On our very first trip, the door literally fell off. When I brought it back, I was told the repair wouldn’t be covered under the factory warranty—because Camping World had already submitted a claim for the same repair before I ever bought it. I’m the original owner, and was never told this trailer had prior issues or that they had already done a shoddy patch job. They kept the trailer for two weeks to “fix” the door, and when I went to pick it up, I discovered they had punctured the 5” steel tongue frame with a forklift. No one told me—they just hoped I wouldn’t notice. When I called them out on it, the service manager shrugged it off and said, “I have a welder; I can fix it.” This is a brand new $40,000 trailer—your team couldn’t fix a door properly, and now you want to cut and weld the frame? Worse, I called the manufacturer directly, and they said if Camping World touches the frame, my extended warranty—which I paid $4,000 for just three weeks earlier—will be voided. For the first month and a half, I was blocked from speaking directly to the General Manager. I kept getting shuffled between other employees, none of whom would give me their contact information or take ownership of the problem. Since then, it’s been constant runaround, empty promises, and zero accountability. It’s now October, and the issue still hasn’t been resolved. I’ve owned this trailer for five months, and due to Camping World’s incompetence and negligence, I haven’t even been able to use it. Do not trust Camping World Redding. They are dishonest, careless, and completely unprofessional. Stay...