Andover YMCA — Local services in Andover

We were not impressed with the gym set up at all and it is always packed. This place is not worth the money. I recently contacted the customer service department to cancel our family membership. I was told there is no way to cancel the membership other than physically going to the location to fill out the cancellation form. This is not a viable option for me at this time as I am traveling for work for the next few weeks and my husband is also working 12 hours a day and taking care of the kids while I am away. After I asked a few additional questions the customer service representative revealed that the site may be able to work with me in regard to the cancellation. I thought it was distasteful to have to draw that information from them instead of having them try to meet the customers needs at the beginning of the conversation. I was directed to the Andover YMCA and spoke with a lady named Sharon. As soon as she heard that I needed to cancel she was rude. I explained to her our situation and asked if my husband could cancel the membership as I am away from work. She said that they don't usually do that sort of thing but might be able to work something out. I told Sharon "I am surprised that the YMCA does not have some sort of system for its members to cancel other than having to physically be there as it is extremely inconvenient and that as a customer I would recommend not making this such a difficult process." As I was saying this she kept on interrupting me before I could finish my sentence and hung up the phone on me! So I called the YMCA customer service line a second time to register a complaint and was directed back to the person that would not help me in the first place. Thanks but no...

The life guards lack awareness!!! They do not care about kids jumping in on people. Other members lack the ability to get after their our children!!! Every SINGLE time have gone I have ALWAYS been told that me and my friends are required to share a swim lane when there are times with others open....... Ok fine..... But then I have other people crawling into our lane. Today I was hit in the head by a adult man who decided to force himself into the lane that I was already sharing with my wife. He did not apologize or even stop to ask if I was ok.

YOUR LIFEGUARDS SUCK!!!!! YOUR POOL SCHEDULE SUCKS!!!! THE PEOPLE USING IT MOST THE TIME SUCK!

I started a membership here after using my residence passes and I've been extremely disappointed on weekends. Swimming laps is impossible when adults bring their group of kids over to jump into the deep end and do not look where they are jumping. I've been kicked by kids while the parents and lifeguards look the other way and there is absolutely zero policing of bad behavior. The signs will be up for "laps only" and it is not enforced in the slightest. Someone is going to get hurt with the way kids are allowed to run screaming and jumping onto people. I literally watched a man bring a string of kids to jump into the lap lanes where people were swimming with no regard to the other people already there, and the lifeguards did nothing. Very disappointed. Also, whey are there kids in diapers swimming???? Especially in the lap...

I was so excited to start swim lessons for my little one. We signed up as non-members in the winter but I was sure that by the last swim lesson we would join. We didn’t. It’s hard to understand why the front desk would be staffed with such an unfriendly staff. I worked at the front desk of a YMCA for years- I loved it and loved providing good customer service. They do not. One woman spoke down to me and my child so harshly that I wanted to cry- all for a misunderstanding about how you pay for a towel. A towel, which I 100% knew had a cost.

Besides the unwelcoming staff that greets you every day, I was really thrown off by the family locker room. I understand that it’s technically labeled “family/individual” locker room, but besides the other parents and young children in the locker room there were always random men who were not there with children. Every time I went in the family locker room I saw yet another man walking around completely naked. I told my husband and he didn’t believe me. Then he came once and saw it for himself. If you want parents and children to feel uncomfortable that’s how to do it. The protective mama bear in me was furious, and although we could just go to the women’s locker room, I have a son and at some point the family locker room would be more appropriate anyways. I tried to clarify with the front desk that it’s a family changing room, and they showed me it’s labeled “family/individual.” Just such a horrible...