Joe's Gaming & Electronics JoesGE — Local services in Area H (Cultus Lake/Columbia Valley)

Avoid.

I had a highly disappointing experience with my AirPods Max repair, which I had sent in because they were having connection issues (three amber lights). When I received the invoice for the repair, I was not informed of their diagnosis for the malfunction (liquid damage), only that work needed to be done on the headphone jack. I trusted that they had done their due diligence to at least try to ensure that the repair they suggested would solve the issue, or at least survive for more than about 60 days after the repair. That was a mistake. They did not.

When the issue reappeared, I reached out again to see if they would cover their work under their limited warranty, which they note has an exclusion for, of course, liquid damage. What happens when they arrive back for diagnosis this second round? They diagnose this malfunction as due to liquid damage, and that they are not covered under the limited warranty. I am now being asked to either 1) spend more money on yet another round of repairs that likely will not fix the problem or 2) spend $40 for my own broken property to be returned to me, after already spending at least $230+ on the original repair.

If they had disclosed that liquid damage was the original cause and were not confident that they could repair my headphones, I would not have authorized the repair in the first place. It seems disingenuous for them to propose a repair when they were aware the original issue was liquid damage, and not covered by their limited warranty.

Turnaround times for support also took ages (it took around 2 weeks for them to respond to my inquiry about the limited warranty, at least 1 week for the original repair request), and the person handling my emails was condescending when I expressed my disappointment with...

Sent my 10 year old headphones (Monster Beats Studio Pros) in for fixing some self inflicted damage I caused trying to replace the band and ear cups on my own. Prior to my attempted replacement, I had no issues whatsoever with audio quality.

From the get go, they sent me the incorrect label for what I needed to send in and caught a bit of snark from the rep helping me resolve it. Before Joe's sent it back out after their initial repairs, they confirmed that they had fixed my headphones and are back in proper working order. However, when I received my headphones and tested them, they were not up to factory sound standards at all. I am skeptical that they properly tested them because both sides were playing the left output and simply sounded terrible. If they had the ability to baseline it, they would have quickly realized that they shouldn't be sounding like airport earbuds. It took about 2 days of reiterated trouble shooting and screenshots before they were willing to take them back and fix them to expectations. I received them back a second time and they were back to expectations at no additional charge after they realized that they had made a mistake when reassembling.

I would likely use them again if I needed to but my first experience was a bit of a hot mess. I felt like I needed to out prove them to get them to take the repair back regardless how detailed my messaging and troubleshooting was. It felt as if I just wore them down enough that they just put up their hands and said "fine, send it back". The quality of work, when eventually done correctly, is great. But the customer service aspect of it was a bit off for my liking especially at the price point they asked for a fairly...

Joe's repair service is a diamond in the rough of our mostly disposable electronics world. His crew has fixed two valuable devices for me now with the greatest of ease and rapid turnaround! The first was an iPhone that was not responding at the charge port. The Apple certified store in my town said Apple would not permit them to work on it. I have tried fixing these myself, taking the phone apart to replace the whole port assembly, but I melted the phone when I tried to also replace the battery and caught the old one on fire! Take it to the professionals like these guys!

When it happened to another iPhone (same port problem, not charging), Joe said, "It's probably a power supply. The material Apple uses to solder on the mother board is cheap and it breaks easily." They had it fixed in no time for a fraction of the cost of other shops! It also saved me from buying a $300+ replacement, which is what Apple wants me to do!

The second job was an old Bowers & Wilkins A5 wi-fi speaker (a $400 unit). It stopped getting power just after the 1 or 2 year warranty was expired. Their service shop wanted me to mail it to them at my cost (it's big & heavy) to diagnose the problem. Joe said, "It's probably the power cord. Those things go bad all the time since they have no ground. Here's our proprietary unit. (pictured below)" I got my speaker back after years of sitting in a box waiting to be shipped, again for a fraction of the cost & effort!...