Epoch Design — Local services in Arlington

I purchased a "Cameron" dresser 4/27/2014 directly from epoch designs website and opted to do the warehouse pickup in Redmond on 4/28 considering there was a savings incentive to do so. The drive is an hour from my house but the savings was better than the cost to drive there. I paid over $600 for a simple 4 drawer dresser, hoping for better quality due to it being "hardwood" construction. When I got the dresser home, there were multiple areas of "bubbling" where the thin wood veneer finish piece was de-laminating. Additionally, the drawer function was not smooth on two of the drawers and one of the drawers was lining up with the other three. This quality of dresser is exactly what I would have expected from a $300 pricepoint.

I called immediately the next day, 4/29, and spoke to Mike the Store Manager about having them pick it up and deliver me another. He explained since I did the warehouse pickup, I would be responsible to get it back to them. I wasn't happy about this and tried explaining to him that the cost savings to me was the trade off so you didn't have to deliver it the first time. All subsequent damage issues should be taken care of by the company. He initially sighted their policy online. We both went to their website on-line to look at the policy and the policy mentioned nothing of the sort. If anything their policy supported me. He even admitted that the policy didn't support what he was saying, but he still told me that I'd be responsible to come drop off the old and pick up the new. I asked to talk to the owner since this was the only one above Mike to give feedback and he said no.

Not a good customer experience and overpriced furniture for what was paid. Wish I could have purchased just the one piece through Costco, their customer service is...

RE: Mail Boss security mailboxes. For years we used a typical rural style mailbox on a wooden post and had to keep replacing it because neighborhood teens liked to drive by and take out mailboxes with a baseball bat. In 2011, I'd had enough and did an internet search on vandal resistant mailboxes. Found Mail Boss and, at that time, was able to buy a curbside box and post at a store in the Denver area. Fast forward to a winter storm in December of 2019 when a neighbor skidded on an icy road and plowed into the mailbox knocking it out of its concrete base. The Mail Boss and the post survived the car. The plate holding the box to the post and the flag did not. No longer carried locally, I was thrilled to find out the company still exists. Customer service, (Korinne), was wonderful. I look forward to receiving a new plate and flag. If you want a mailbox that out-performs your expectations, from a company that is responsive, choose...

Several years ago, I purchased a "Townhouse Galaxy" mailbox from Epoch Design. It was a very sturdily constructed mailbox providing a strong theft deterrent which is why I'd purchases it in the first place. Unfortunately, pitting rust spots began to appear on the surface even though it was mounted on a wall in a sheltered location. When I called Epoch to inquire what could be done, I ended up talking to Christopher who asked for photos so he could brainstorm with others for a solution. After he received the photos, we spoke again and much to my astonishment, he offered to send me out a new mailbox even though it had been several years since my purchase of the original mailbox. It arrived in 2 days as promised. Though I have yet to install it, I wanted to write this review to acknowledge the incredible level of customer service I received starting with the person who first answered the phone and ending with...