Morada Lake Arlington — Local services in Arlington

I am writing this review from the perspective of a care provider. I served a client at Lake Arlington/Moranda Memory Care for the last seven months and I have been extremely concerned regarding the manner in which this facility operates. I feel compelled to write this review in hopes that families will have factual information to assist them in making decisions regarding the safety and well-being of their loved one. This memory care operates in a sad and depressing manner. There have been several accounts where I question the safety and lack of procedures within this facility. For example, the family of my resident informed the director and staff that the resident was lactose intolerant and this facility continued to give her food and desserts that were a determinant to her health. So much so that the resident experienced stomach pains and even had a bowl movement on herself. Scissors were found inside her room and her hair was cut and management didn’t express much concern regarding this safety issue. The family requested their loved one to be served water with meals and/or placed in the room and this never occurred. Yes, I stated water. You would think among this clientele of individuals water consumption was be closely monitored. The executive director was even notified of this concern and he never followed up ensuring the resident was receiving water on a daily basis. There were times when the community restroom had feces on the toilet and on the floor for several days. The workers walked past soiled toilets countless times during the day and wouldn’t clean the toilet. I wonder how many residents sat on this toilet before it was finally cleaned. There were residents who often smelled of feces along with their rooms. This memory care facility lacks diversity among their staff (looking and sounding alike). The director or staff are petty and does not display problem solving skills. There isn’t a system in logging resident’s medications, accurate distribution of medication, and cleanliness of residents and rooms. If I could rate a...

My grandmother has been at Morada for over a year. During Christmas 2020 when no visitors were allowed, I personally delivered a large crate that contained a wrapped gift (heated/electric plush throw), a Christmas Cactus, a miniature live Christmas tree decorated with ornaments and flashing lights (which I even explained to the employee I handed this off to how to turn the lights off and on so the batteries wouldn't run out too quickly) as well as a 5X7 framed picture of her only great-grandchild, my 16 year old son. For someone who is 99 years old struggling with dementia, these gifts would have meant the world to her, possibly piquing her memory with the familiarity of the items that were specifically chosen to do just that. The very next day, my Father, her only child, visited only to learn that none of the items I dropped off the night before were in her room and no one knew anything about them. When we told management (Payton Iman) what happened, he never reached out to me or made an effort to find out what happened to these gifts. I went back a week later and told the front desk receptionist that no one contacted me to help resolve and she said that some of the memory care residents are known for taking things from other residents, so she would look in all the rooms. I never heard back from her, either. We didn't continue to "make a big stink" because we were afraid of retaliation against my grandmother, although we haven't forgotten and are sick knowing she is being "taken care of" by a staff who is capable of stealing from a 99 year old woman and management who doesn't seem to care that...

I highly recommend Atria Lake Arlington Assisted Living facility for their cleanliness, meals, a variety of activities and outings, and caring staff. This place and the staff have been an absolute answer to prayer.

A little history - March 2017, after receiving recommendations from my parents’ friend and pastor from Fielder Road, my stepmother made the decision to move into Atria Lake Arlington, formerly Brookdale Lake Arlington. Dad has severe dementia and my stepmother, who was terminal, was dad’s primary caregiver. She wanted him comfortable with his surroundings before she left this world.

My stepmother passed seven months after moving into the facility. During her hospice journey, the entire family received so much support and love from the entire staff.

Before and after my stepmom’s death, my husband and I had, and continue, a daily physical presence. We daily witness the compassion and concern each employee has for each resident. We know each employee by first name, we know each resident by first name, and we consider them affectionately as family.

The negative comments submitted against this facility are most assuredly submitted by uninformed or non-participating family members.

In the past two years we continue to encourage dad to participate in the many activities offered to the residents; however, because of his severe dementia, this requires us to accompany my father on outings and in/house community activities.

Bottom line - Because we are physically present - we know first hand - every resident is well cared for and...