RXNT — Local services in Arnold

Steer clear! RXNT’s guidance through the Change Healthcare hack has been less than subpar in my opinion. The hack occurred in February and they are still “working out kinks” and changing things which has created a huge disruption in getting claims out which has a direct effect on receiving payment. Many of my colleagues were able to continue with minimal disruption almost IMMEDIATELY after the change healthcare hack through other practice management systems. I’m still only receiving ERA’s from one payer and between this and challenges with submitting claims I feel that I’m doing RXNT’s job for them while...

Customer service has been poor. They have unreasonable expectations to provide 60 days notice to cancel the subscription, which is unreasonable and only this long to exploit more money from people. Very disappointed in the experience and...

Customer Support is terrible. If you run in to an issue, don't count on help or problem solving from RxNT. You can call, email, beg, plead and still not get resolution. Their only 5 reviews to date all being negative is a very...