Arundel Antique Village Group Shop — Local services in Arundel

I try to cut people a little slack - I've worked in customer service - but as I have been here many times, and especially after my most recent visit, I feel I need to try to let people know what they are in for if they go to Arundel Antiques. The staff are generally rather cold and always shoo you out early. The feel I've gotten in my many visits is that they are doing me a big favor by letting me spend my money there. I've been to many antique shops and am a dealer myself. On my last visit I had a lot of merchandise on the counter to purchase as I shopped upstairs. Ringing things up is slow, so usually they enter items in the computer and wrap them so check out is faster. When I came downstairs to check out I was informed that because of the way I had put things on the counter an item had broken and I had to pay for it. I have no problem paying for item I break, but I am not paying for something that got broken when wasn't even on that floor! When I spoke to the manager I was told a paper pattern had knocked it over. This seems very unlikely. When I refused to pay for the item I didn't break, she refused to let me buy any items. I had about $200 worth of items. As a dealer, I would be very upset if the manager wouldn't let a customer buy my stuff! There are some good items here, but with the number of other great group shops in the area, I would recommend...

Would’ve rated this place 5 stars since it’s a staple for my partner and I when we come to town however when we visited yesterday all the employees were very rude. The gentleman upstairs who usually he remembers us and we engage in a great conversation, not the case this time, i said hi and and asked how he was and barely a response. I then wanted to go through the patches upstairs and he was so weird about it and I’ve never gotten this energy from any employees. Almost as if he was assuming my boyfriend and I were trying to steal…maybe you should pay attention to the people who aren’t getting things out of a locked case then? Went downstairs to continue browsing and check out and then woman at the front was also very unfriendly. Never once saw an employee smile yesterday. Every other experience the staff has made us feel right at home, indoor flea markets are our bread and butter but we will be venturing to other places next time we’re in town. Great stuff inside and out but customer service is everything to me as I have always been in the...

EXTREMELY unprofessional owner

Yesterday I was very disturbed by something that happened while i was in this store. I witness the owner herself being completely unprofessional and rude to a mother and her child. The owner berated the woman for her child playing in a box of plastic toys you would find at Walmart. The child was being quiet and calm and the owner stopped out asking whose child it was. The woman was about 20 feet away in another cubby looking at something. She stated that the child was hers. And that she was not doing anything wrong (which in my opinion she was not). She was quiet, out of the way and playing with cheep plastic. The owner proceeded to tell this woman she was not ok and that it was merchandise to purchase. And was she going to be buying it. The woman answered yes and the owner stomped off. The woman then asked her child to put it all away and they left with the child in tears that she could not have the box of toys. I am appalled at how this woman was treated. And will never shop here again. I hope that other will...