Food Lion — Local services in Ashland City

I normally love coming here , I have an 8 month old so I got shopping normally 2-4 times a week and today was just a horrible experience and I have never felt the need to stand up for a cashier like I do now. Poor Rebecca was obviously in training , my 8 month old was starting to get fussy so she was in my arms and didn’t want to be put down , Tanya the manager (awful service) sat at the bagging area NOT HELPING put my bags in the cart as I’m holding my child trying to pay, but instead being rude to and criticizing Rebecca telling her she shouldn’t need to watch her training videos ( also inappropriate to say infront of a customer ) and she should apparently just know what to do. Tanya herself apparently doesn’t even know what she should be doing, so it doesn’t seem fit that she should be telling others what to do. Tanya then went on to tell me and Rebecca that she is so tired and wishes she could take a nap like my 8 month old was wanting to do , I just have never been so baffled by someone’s awful service LET ALONE it being a manager???? I was shaking asking Rebecca for a pen to write down her and Tanya’s names , I hope all the best for Rebecca it seems like Tanya needs to take some pointers from her instead of ridicule her. And maybe stop being lazy and help with peoples bags , go...

I go to this location, on average, 2-4 times a month. I've been a food lion shopper since I was a kid with my folks. I would still rather do my shopping here than a Walmart or Kroger. The cashiers are always really nice. The 4 star instead of 5 review is due to lack of teamwork, especially from managers. I was there this weekend and saw a pretty typical scene. The lines get busy, and no one wants to help. It's one thing for an associate to yell out "I can't help yall cause I got 2 more pallets to unload before my smoke break", but the managers here must be allergic to bagging for the cashiers during a rush. One manager, a curly headed guy with glasses, literally walked around with zero urgency, doing what looked like nothing, while the cashiers were all hustling the best they could. This seems to be standard for managers at this location. As a customer, you just feel bad for the front-line staff when they get zero support. You also feel like a burden when even a manager won't...

Five years ago I hated shopping at this store. Customer service was nonexistent, selection was bad, prices were astronomical. Whoever is managing this store now has done a magical transformation. The staff is always friendly and inviting, and the customer service has improved greatly. The prices are still a little steep, and I'm not a big fan of having to use a "Food Lion Card", but if you get used to it, you'll find that in some cases, prices are better than the big guy down Hwy. 12. I want to give a special shout out to Taylor, in the deli. She has often gone above and beyond the call of duty for me. She is truly an asset to the Food Lion family! These days I feel like all the staff cares for, and appreciates their customers. I was thinking 4 stars cuz prices are still a little high, but considering that they don't have the buying power of the big guy down the road, and the fact that they really seem to be trying hard to please the customer...