My boyfriend and I ordered a $35,000 30x64ā pole barn from Menards. We went into the store(Athens) and used the computer to design the pole barn exactly how we wanted it. An employee, (Ryan B.) helped us get all of the materials ordered: he told us they separated it into 3 different orders, 2 that would be delivered to our job site, and 1 that we would have to come pick up from the store ourselves. We asked Ryan if it mattered when we came to pick up the supplies from the store and he told us it didnāt matter when. Never once mentioned a time limit that we had to come pick up our material. The 2 job site orders were not to be delivered for another month, so we waited until then to come pick up the material, they also ended up delivering one of those job site orders to the store. Over the past 3 days we have made multiple trips to the store to pick up our material. Every single trip we made the employees didnāt know where our orders were, didnāt know anything about our orders and had nothing ready for us. We hand picked 81 boards of OSB. Over 200 boards of lumber ranging from 8ā-20ā. We had been under the impression that the only material weād be picking up from the store would be smaller material such as screws, nails, gutters, etc. RYAN B. Had not given us any information at all regarding the material we had to come pick up, or the material being delivered to our job site. Which also required heavy equipment to unload that we were supposed to provide ourselves. Also, when placing this order with RYAN B. He initially started to order the wrong color of roofing, we corrected it and he said he went in and changed it in the order, but we still received the wrong color of roofing.
Every single day we talked to a range of 3-10 different employees, all who continually had to go get more employees to figure out what was going on. Multiple trips they tried to close out our order when we still had to come back to pick up more material and today they wouldnāt let us into the yard because their employees had closed out both of our orders to which they still had materials in the yard with our order name and number on it.
This whole process, which we thought was super handy and super convenient at the beginning, has turned into a frustrating nightmare. The employee, Ryan B., that originally helped us with this order has been in the store every day over the past 3 days that we have been there and has not helped us a single time since. We will not be shopping at Menards after this horrific experience. You would think a company that you picked to give over 30k of your money would be more willing to ensure a smooth experience for such an important project. I recommend that everyone orders buildings through...
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