Etowah Ace Hardware — Local services in Attalla

I placed an order online yesterday morning. The item stated it was available in store; (i had searched numerous places for this item). Anticipated to be ready same day; I waited ALL day and NEVER received email it was ready; I called 2 phone numbers all day long - NO ONE ANSWERS THE PHONE; I contacted corporate who told me the order was received and to WAIT on an email. 24 hours later - still no email. So I drove to the store. (I needed said item for tomorrow and live an hour away from this location). I enter the stores - no customers to be seen; 2 employees sitting in the lawn furniture playing on phones; I inquired about my item; stressed I needed it; no email received. One points to the left of the entrance and said "they're over there" and indeed a large stack of said item. Employee gets it and hands to me. VERY POOR CUSTOMER SERVICE!! This order could have been processed timely YESTERDAY and certainly TODAY by two employees who were just lounging around doing nothing! And interesting to note it still does not show the item as completed and delivered!! Can't recommend this place. Management needs to do some customer service training - you have a...

On 16 December 2021 I went to this Ace hardware to buy a Christmas gift for my husband. All of the employees were standing outside. No greeting at the door as I went in. I wandered around for 20 minutes and no one asked if they could help. I had to go outside to get one of them to come in to help me with a purchase of Craftman tools. I asked what the return policy was and I was told 30 days and it had to be unused. I bought it with my credit card and as a Ace member the purchase was recorded on my member number.

The gift did not work out for my husband so we drove all the way down to Ace with them tools to return them, unopened and unused on 1 Jan 2022. I was told the item could not be returned and that was the owners policy.

Goodbye Ace. I can buy from other companies for far lass money with easy no...

Terrible store Guys always said sitting, talking, ignoring store . Things are not priced, young boys know nothing about hardware. Was told they didn't have garden jute or cord today because he was to lazy to find or help. Bought a birthday card he tried to charge me $ for envelope for card. I ask to see manger said there was not one, I said who is the guy that you asked about jute..He said I could go find him being smart. Laziest incompetent. The guy said he was new. Don't know how they stay in business. The let all their veg flower plants burn up too lazy to water I guess. The store has great potential with the...