I’ve never written a Google review before, but after coming to SDS Phone Repair I had no choice—it was such a horrible experience.
I went in because I broke the back glass on my iPhone 15 Pro. I called ahead and was told it would cost $80. When I arrived, they suddenly said $120, but after calling someone, they agreed to do it for the original $80 even though they claimed they had never done it before. That should have been my first red flag.
Three hours later, I picked up my phone. The glass was replaced, but it wasn’t sitting flush with the frame. I was told it would “settle” after a few hours, which of course it didn’t. On top of that, they told me they used an OEM Apple part—but after looking at it closely, it was VERY clear it was not.
I let it go at first, but just a few days later one of my camera lenses completely fell out. When I brought it back, the guy accused me of “playing with the lens” and said this had never happened before—but then agreed to fix it. Another 3 hours wasted. The lens was put back, but again the back wasn’t flush. I stayed quiet and left. Three days later, the lens fell out AGAIN.
At this point I went back one more time, he fixed it again, but the issue kept happening. I finally gave up and went to Apple. The Apple technician told me never to return to this place because the repair job was so bad. He also confirmed the part they used was a cheap aftermarket replacement, not an OEM Apple part, and even showed me that SDS Phone Repair hadn’t put the screws back in at the bottom of my phone—they were completely missing.
Now I’m down $80 from trying to save money, and I still had to pay Apple to fix it correctly.
I’m warning anyone reading this: DO NOT COME HERE. No matter the price, it is NOT worth the headache. This place is unprofessional, dishonest, and does more...
Read moreI am beyond grateful for being referred to SDS PhoneRepairs! My 1st two quotes for screen replacement were unaffordable, and a family member sent me here saying it would be half, and it was. And there was plenty more wrong with the phone, they fixed and replaced front case with no extra charge! Who does that? I nearly begged them to add the extra parts and labor to my bill, they would not. My phone is just like brand new and great after a year of malfunction, broken, and cracked! It's paid for, so iv put up with it, but great big thanks to the AMAZING SDS PhoneRepair guys, I am the HAPPIEST costumer around!! Professional, friendly, and confident is what I'll be telling ALL my friends and family about SDS PhoneRepairs. Thank you guys, I really appreciate...
Read moreHighly Recommend. First time customer, wasn't sure what to expect. I was in a tough spot when I walked in, and I was relieved when i walked out.
Customer service was solid. My cellphone was in good hands. They were jovial and kind to me. They are dependable without a doubt! My phone was on its last legs, unable to charge. They repaired and replaced parts fast and efficiently. They even made it look good as new. To top it all off, they showed me the old part that needed to be replaced. Their pride in their craftsmanship speaks for itself, I can't thank them enough for the service they have given me. If you're thinking about a repair, give...
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