Mediacom Communications Corporation — Local services in Auburn

During service everything was very adequate. Some outages here and there but I have learned that is to be expected. The one star is from the final bill when closing my mediacom account.

After I canceled service with over a months notice I sent back mediacom's modem and router and paid my "final bill". Little did I know this was far from my "Final Bill".... I was then charged another $66.97 (sep 09, 2017) monthly service charge the following month. As this this was an error since I had been moved a month ago... I requested my credit card company dispute the charge my bank held the funds while the dispute was investigated.

For the next 4 months Mediacom sent me threatening collection letters while I spent hours (total 10-15+ hours over 4 months) trying to resolve this issue with many of their associates. The associates were all professional and well mannered, however none of them were trained on how to handle this situation. I gave up...I released the $66.97 held by my credit card company to send to mediacom, however they somehow don't have any record of this when I have multiple records of the funds being withdrawn from my account (which I snail mailed to them upon their request which they also do not have records of) Now that nothing was accomplished, I am now receiving Weekly collection letters of my "non-payment" which I have also caved into and paid the "66.97 (again) + 13.39 collection fee + 5.45 convenience fee"

After 4 Months and paying the same bill (multiple times), and their collection fee and convenience fee, I can safely say I would not recommend Mediacom to anyone that has a choice. My only solace is their representatives were friendly....

TL:DR - Mediacom charged me for service that I hand canceled which I paid, then they had no record of it... so I paid again + extra fees while being threatened with weekly collection letters.

Avoid if possible

Update: 8 months later... Mediacom sent me a refund check for the amount of one of the service fees I was charged twice for. No reimbursement for the collection fees or any mention of the credit threatening collection letters, but in their defense they did provide a refund...

Went online to schedule a service connection, and was dealt the typical “8am - 12pm” window. Do I have four hours to spare in the middle of renovating our home to sell it? Not really. But whatever - that’s pretty standard time with any ISP.

Missed a call from a “toll-free number” around 11. Didn’t think anything of it because spam calls have been THROUGH THE ROOF. At 12:13, I called Mediacom to check on ETA, and they said that the tech put our service order ON HOLD because I missed his call.

Did they call back? No. Text? Nope. Email? Nada.

Evidently, scheduling an installation appointment isn’t enough. You must also take the pseudo-spam phone call - minutes before your appointment - otherwise they’ll take you off the install list.

So when I called at 12:13 to see what’s up, they told me this, then said they can get us in before 5 pm today.

Then, I receive another mysterious “toll-free call”, so I pick up, thinking it’s the tech calling to quadruple confirm our appointment today.

Wrong again. It was dispatch calling to tell me we’d need to reschedule because the 3rd-party contractor they use to complete installs has “clocked out” for the day.

Now, in my good fortune, I get to spend another half-day waiting for the install.

Dealing with the joke that is Mediacom Monopoly is guaranteed to be a total waste of time. The only reason we signed up for their service is because HUGHES NET is the alternative. I’m sure they’ll respond with some type of “We StRiVe FoR eXcElLeNt CuStOmEr SeRvIcE” bs like all the other bot review responses from Mediacom seem to be, but I had them as ISP in 2010/2011, and NOTHING...

Overall, the company wasn’t terrible but I would highly caution against using Mediacom if other options are available. Originally our internet was terrible when using Mediacom supplied modem/router equipment. After replacing with my own Motorola modem and Netgear nighthawk modem the issues mostly went away. Speeds tended to be inconsistent especially at high traffic times. Customer service on the phone has always been OK. However, I found it very interesting and disappointing that I just called to cancel our account and 1) received no response from the customer service rep along the lines of ‘we’re sorry to see you go’ or ‘why? What could we do to retain you?’ 2) I found out there is a 7-day notice required for shutting off services. I think this is a terrible policy and borders on swindling. Shutting off services probably takes less than an hour to process and in today’s digital age the policy is just an excuse to get paid for 7 more days for internet I’m not using. I’m happy to no longer be a...