Hollywood Gaming at Mahoning Valley Race Course — Local services in Austintown

UPDATE!! THIS PLACE IS STILL A RIP OFF. I GO TO THIS PLACE BECAUSE ITS CLOSE TO HOME AND THATS IT. SURE AS HECK ISNT FOR THE INCENTIVES THEY OFFER BECAUSE AFTER ALL THE MONEY IVE DONATED TO THEM THEY STILL WILL NOT GIVE ME ANY FREE PLAY WHATSOEVER. FOR MY BIRTHDAY I WAS GIVEN "VIRTUAL CREDITS" FOR FAKE GAMBLING ON THEIR WEBSITE...REALLY?! CASINOS I HAVEN'T BEEN TO IN AGES ARE STILL SENDING ME FREEPLAY AND BIRTHDAY GIFTS BUT THE ONE THAT I GO TO FAR MORE THAN ANY OTHER CANT EVEN GIVE ME ANY FREE PLAY?! WHAT A JOKE.

8 months ago my review for Hollywood was 5 star and I said this was my favorite gambling establishment. I gave it nothing but high praise....I even got a response from Hollywood thanking me for my review. Seems to me that once hollywood received such a glowing review, they felt as if their job were done and no longer needed to do ANYTHING to make my HUNDREDS of trips I make there satisfactory in any way shape or form. I'm talking flat out pretend I don't exist. Since my awesome review I get absolutely ZERO free play of any kind. Every.....single.....month.....nothing. The massive amount of money I spend there should grant me free play of some sort every month and I don't even get a dollar or a food voucher ( haven't had a food voucher in well over a year). I asked the players desk about it, she was dumbfounded by this also but had no answers to ease the issue. Instead, I got another month of nothing. I know people that spend far less than I and are receiving $10 a week in Freeplay. I very VERY rarely go to the competition, mainly due to distance, but even they send me Freeplay still. I didn't even get a happy birthday. Not an email, not a text, not a Freeplay gift, not a meal, not a Tshirt, not a handshake, nothing at all. Every other gambling establishment within a hundred miles from me gave me some sort of birthday gift......but not my favorite place, the place I live right by and devote boatloads of time and money to, I just want to enjoy myself and they've ruined that for me. Almost as if they've gone out of their...

I love that this is a non-smoking casino! There is a smoking section in the back, but for once smokers have to walk through the clean air to get to it, rather than making non-smokers walk through smoke.

I also love the floor servers. They work very hard and are very hospitable. They always treat me well and seem genuiniely happy to see me/take my order. They are wonderful, if not overworked and at times understaffed.

Security is hit or miss. Many are very nice and supportive. Some, though, expect servers - who work for tips - to enforce safety protocols (like telling patrons to wear masks properly) instead of being supportive as a security enforcer.

Some of the veteran VLT's are also exceptional.

Hospitality Team Members like Genevieve, Sarah, and Tim are top-notch.

Areas in need of improvement are Security, Hospitality Management, and Conflict Resolution/Disputes. Far too many patrons bang aggressively on the machines and swear while playing, yet very little is done to address this behavior. I have witnessed many newer players be turned off by this behavior and not return; when I see them at other casinos they will state this as a reason they don't return to Hollywood.

I have observed favoritism and preferential treatment of some "VIPs" over others of similar status. I've witnessed that some patrons are allowed to be combative and confrontational, while others are dismissed or reprimanded when in a similar situation. On a personal level, I've also been told I would be contacted by management as a follow up to a serious problem, including by the GM, and then was never called; consequently, the issue has yet to be resolved, which is disappointing. If I didn't have such a good rapport with some key staff, I could easily allow this to dissuade me from returning and spend my $$ elsewhere. Long story short - I don't feel valued at this casino compared to other establishments where I actually spend less time/money.

But I love the convenience of the location and the staff with whom I do have a rapport keep me...

Terrible experience. Went for my birthday. My girlfriend and i both have asthma. We wore masks anyway. My girlfriend was asked by a female attendant to cover her mouth with her mask ( her mouth was covered, her nose was not). My girl kindly told the lady she has asthma. They lady says doesnt matter have to cover your mouth with the mask then mumbles words under her breath that i wont write on here. Then we sit down at a machine and have a manager come tell us we have been warned multiple times ( 1 time is obviously multiple in this mans mind) and if we dont wear it we will have to leave. I tell him ok we both have asthma and are trying our best to comply, however its very hard to breathe in these masks. He says doesnt matter what health condition you have, be it copd, asthma, or whatever you have to wear them. I say ok but again we both have underlying health conditions. He says the state mandate requires us to wear them even if we have an underlying health condition. I tell him your dead wrong. I know what the mandate says as i have read it and you sir obviously have as well since you mentioned the underlying health condition. I say whatever how do i cash this machine out? Im leaving and will never be back as i feel discriminated against. He hits the button and says nothing. I cash out while my girlfriend goes to the bathroom. While in the bathroom she talks to a nice older lady that says she has been there for hours and has had her mask down the entire time without being told anything. I guess if you have tattoos piercings and are of native american decent the rules are different for ya at this establishment. I feel the need to go see my attorney first thing Monday morning. Neither of us should have to feel any kind of way because we have a health condition. I believe laws protect...