Rockin Out Jewelry Co — Local services in Azle

My fiancé and I ordered a ring on Dec 21. We asked multiple times if it would be possible to receive the ring by January the 8th. The company representative stated that they could definitely do it. I called on January the 7th and the company rep stated that they would over-night the ring and the receptionist even stated that she would be personally dropping the ring off in the mail that day because she lived right beside a FedEx location. The next day we called around 5:00 pm requesting a tracking number to which they replied that they never sent the ring. January 11th we called again asking about the ring to which they replied that it needed buffing and would be sent out that day. On the 18th I called again and the company then stated that they were in the process of using a chemical reaction to bring the black out in the ring and would be shipping it out once complete. I finally asked for a refund on January 21st and they stated that they would do it. Five days later and my card has yet to be refunded, I called January 27th and Kayla said that when the store manger came in from lunch that they would refund my card. January 27 I talked to the owner’s personal assistant and said they would have it shipped Feb 9. Of course it did not and I had to call and text multiple times and was finally refunded on the 13. I would strongly recommend not doing business with...

My husband ordered a custom ring for me for Christmas after months and months of excuses they finally told him they had made it but they made it 4 sizes smaller than he ordered it and was going to have to make a new one the correct size after several more months of totally ignoring his inquiries he finally asked for his money back to which they responded they don’t do refunds (we had never received a ring) he finally told them he was going to file a fraud suite with our bank and then they responded but had not even started on the correct size so he told them to send the incorrect size and he would try to have it sized somewhere else I don’t know if they will be able to size it up or not so disappointing the ring is beautiful but I doubt that I will ever be able to wear it such a waste of...

If you look at their reviews on Facebook, you’ll notice not a single good review in 6 months. The owner has a God complex and doesn’t need anyones business. And he will sure let you know. If you want to waste your money just to get the runaround for months and months, never get your messages replied to, and eventually get cussed out by the owner, this is right up your ally. You will never feel less worthy to own a piece of jewelry in your life made by the jewelry God Justin Walker 🥴. And he’ll let you know. Do yourself a favor and shop elsewhere. There’s plenty of good silversmiths out there making better products and want...