XTC Boutique -Bacliff Location — Local services in Bacliff

started coming here a few months ago, and have been back at least 10 times since. i'm a loyal customer, and have probably spent upwards of $600 here in just the last 60 days. i've had nothing less than a great experience, up until this last time.

i'm a regular user of a certain product here, but asked for an alternative recommendation to my regular as it had some cons. the lady at the front recommended me another product, to which i immediately brought back – as it was completely useless and did not perform in any which way that i was told it would. the new product wasn't even intended for the same use as my regular one. upon arriving back to purchase my regular product again, i politely informed the person that the new product didn't work at all and isn't what i was looking for. i asked if there was anything she could possibly do to help in regards to the situation..as i felt i just wasted money for no real reason.

i couldn't believe she responded with: "i could throw it away for you".

i still re-purchased my original product, but left disappointed and in disbelief that my loyalty as a customer was only met with rudeness and complete inconsideration. regardless of a return policy, it's the customer service (or lack thereof, should i say) that did it for me.

i have absolutely no reason to return to this store again, and plan on finding anything i can get here,...

Charge me full price on clearance items and was totally rude. All the while had my Louis Vuitton purse behind the counter and was just staring at us. Horrible customer service… “Megan“ was rude and knew exactly what she was doing by charging me full price. I went back not even 5 minutes later when I realized what had happened… where she was still outside smoking her cigarette… And told me that that was the discounted price and all sales are final if there were no refunds or credits or returns. Very disappointed because I had thought I found a great place to spend my hard earned money at but was taken...

I just had to get on here and rave about Nikki! She was very upbeat and knowledgeable. I'm a sensitive person down there and I had plenty of questions for her. They have lots to choose from for sensitive people. I also wanted a small discrete toy to travel with, and they have a very large language selection. She informed me if there's things that they do not have, they can always look into it to broaden their store to our liking. I definitely will...