E-ZPass Baltimore Harbor Tunnel — Local services in Baltimore

I've been trying to get my account resolved for 2 month now. I've spoken with a total of 5 employees (Josephine, Alissa, Milka, Ty, and Wanika) which includes one supervisor. The level of incompetency across the board is ridiculous, I've been told three different times to pay a certain amount to have the account placed back in good standing, then I'm told to check back in two weeks each time. Each time I've called back I'm told that those employees did the wrong thing, came up with incorrect calculations, and once again I'm told to pay another amount to process/complete the reduction. I check on my account for a third time, still my account has not been resolved. I spoke with supervisor Wanika #10787 who assures me that she can process and complete the reduction in house without it being escalated, and that my account was good to go. I check my account today and still no changes have been made. I called the customer service line again, requesting to speak with Ms. Wanika regarding this matter, where I'm told I'll be connected. The call goes straight to her voicemail, I left her a message requesting for further assistance in resolving this matter. Then I call the customer service number again to see if another supervisor is available to speak with in regards to this matter. I'm told that no one in there entire building has the capability to transfer calls to supervisors for further assistance, when I'd just been transferred to a supervisor minutes before I 'd called back. Next I'm told that based on the notes on my account that it's no longer in their hands and my account has been escalated to the state for resolution. When I asked why I wasn't informed of this, I wasn't given an answer, only advised to call back every day to check for changes/updates on my account, and in the mean time I have to deal with my registration being suspended even though I've done everything requested to meet the qualifications for the reduction to place my account back in good standing and to bring it to a zero balance. I then asked for further direction, since they refuse to notify the MVA so they can lift the suspension. I'm told that well according to the law I shouldn't be driving. But she's unable to tell me when this will be resolved. Everyone that I've dealt with to rectify this situation has been uncooperative, dysfunctional, disorganized, extremely unprofessional, and a poor representation of...

Customer service agent, Justin, was extremely rude. I was inquiring about why I wasn't receiving tolls, why my transponder wasn't working, why my tolls are not showing online and why (according to what he told me) I "accumulated" over $700 in tolls. He said that the last I was mailed was in MARCH 2021. He confirmed that my account was closed APRIL 2020. He also said that I had tolls from last year. When I told him it was likely from late fees for tolls that were not sent, and I cannot access my old account, he said that I had no late fees. I asked him for transaction dates and times. He said I took over 100 tolls. I've already gone to court about this before where they charged me over $400 in fines for tolls they never sent. They had the wrong license plate incorrectly linked to my account. I do not like having to pay the toll penalty so I just try to pay online whenever I take the tolls. However, no tolls are coming up under my tag number and I can't log in. I created a new account and Justin said that there were TWO new pending accounts for me, although I tried to tell him that it was inaccurate. I've called customer service for three days, each time waiting an hour and not connecting with anyone. Today, they said the wait time was 120.6 minutes. I opted to chat with the 'live' person, or Justin. I was #65 in line. All of that to be told 'oh well, go to one of the offices and they can show you the pictures. I'm not sure why you haven't received the tolls. The last tolls were mailed in March, but you paid them but they were processed AFTER you paid them". I asked him how is that possible to process after I pay them. I told him that I have my confirmation receipts for paid tolls, but he just kept saying that they were processed after I paid them. When I started asking about the actual transactions and wanted to confirm my correct information was in the system and where to go to pay them, or how to confirm that they are mine, he said that 'if there is nothing else, I have to hang up". They have to do better than this. There was no need to take the people from the booth. They are trying to push these transponder systems so much, but cannot...

SCAMMERS! AND DOES NOT LIKE TOURISTS PASSING THROUGH & RACIST!! Heading back up North to the big city... Caught the whole encounter on my dash cameras. Just the other day going back north I went in the ONLY cash line open & greeted this miserable looking female attendant. She looked me up & down, acting like I was some alien. I payed my $4 said thank you & within less than one minute (more like 35 seconds) I was back at her booth because my GPS told me to take Childs Street (which just turns you back to the tolls). I politely explained what just happened. She laughed at me like I was some joke and told me "well yeah I remember you because your shirt" with this condescending smug look and attitude. My shirt I thought? It was just an athlesuire type shirt, nothing special or to warrant the face & comical attitude she gave. Then she went on to say how "it dont matter you need to pay ME again". I said are you for real? You just said you remembered me & seen me going the wrong way (her words) yet still want me to pay again. I've known many people & family members who worked for numerous years for the Massachusetts toll and NEVER have they ever done something like this. I ended up calling her actions bullSh!hh and how it was clear to see she either does not like out of towners or just white people in general. Then when I told her she can have her $4 which I payed in only quarters like I had not even a minute before she stood this on purpose counting them out with this sly grin stairing at me counting them 1 by 1. People were beeping behind me & I started to go and she threatened to call the cops if I didnt stay. I told her a few choice words and pointed to 1 of my cameras in my vehicle, then she tried to be all nice-ish. Honestly I have NEVER been treated so low or degrading in my life. This woman should be fired! And it's not truly about the $ or having to pay again. It's about how much of a people person she not was, how racist she was and how rude and disrespectful she was to the people who are paying her god damb bill's! I was and am blown away by this experience....